At a Glance
- Tasks: Manage client relationships and drive growth in a dynamic tech environment.
- Company: Join a growing technology business with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Fast-paced environment with excellent career progression opportunities.
- Why this job: Be the trusted partner for clients and make a real impact on their success.
- Qualifications: Experience in Account Management within tech and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
We are supporting a growing Technology business in the recruitment of an experienced Client Account Manager to join their expanding Account Management function. This role will suit someone who has previously operated in an Account Management capacity within a Technology environment and is confident managing client relationships post-sale, driving adoption, and supporting long-term retention and growth. This role is an end-to-end account management role starting from onboarding, ideal for anyone who really enjoys managing the whole client journey.
You will take ownership of a portfolio of customers, acting as a trusted partner throughout the customer lifecycle. Working cross-functionally with Sales, Product and Operations, you will ensure clients maximise value from the platform while supporting renewals and identifying commercial opportunities.
Key responsibilities include:
- Managing all elements of the client relationships and accounts including establishing and maintaining Client Relationships at all levels through first class engagement.
- Networking and client entertaining.
- Documenting and executing a Client Account and Stakeholder Management Plan.
- Measuring Client Satisfaction through an annual review process.
- Delivering monthly Service Reviews and quarterly Steering Groups.
- Managing a sourcing and opportunity pipeline alongside clients.
- Handling escalated concerns or requests.
- Reporting and analytics.
- Delivering service in line with contractual SLAs and client expectations.
- Deliver internal revenue in line with annual budgets.
- Drive continuous improvement through identifying areas for improvement using reporting and internal experts.
- Act as the Voice of the Client during internal meetings or activities.
About you:
- Demonstrable experience in Account Management within a Technology or similar business managing the end-to-end journey.
- Able to work in a fast-paced environment.
- Strong commercial awareness with exposure to renewals and retention.
- Confident communicator, comfortable engaging senior stakeholders.
- Highly organised with the ability to manage multiple accounts effectively.
- Experience using CRM systems (HubSpot or similar advantageous).
Client Account Manager in Tech in Birmingham employer: Katie Bard
As a leading firm in the social housing sector, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to thrive. Our Birmingham location offers a vibrant community atmosphere, with ample opportunities for professional development and growth, ensuring that you can advance your career while making a meaningful impact in the lives of others. Join us to be part of a dedicated team that values independence, organisation, and a commitment to excellence in property law.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Tech in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Katie Bard. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Katie Bard before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager in Tech in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Katie Bard:Your cover letter is your chance to shine! Tell us why you want to work at Katie Bard specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Katie Bard!
How to prepare for a job interview at Katie Bard
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
