At a Glance
- Tasks: Lead client onboarding, manage relationships, and drive account growth in a tech environment.
- Company: Dynamic technology business with a focus on client success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Join a supportive team that values your input and fosters career growth.
- Why this job: Be the key player in shaping client experiences and driving their success.
- Qualifications: Experience in end-to-end account management within tech or software sectors.
- Client Account Manager – Technology
- Birmingham | Hybrid - 2 to 3 days in office
We are recruiting an experienced Client Account Manager for a growing technology business.
This is a genuinely end-to-end account management role.
You will take ownership of clients from the point of onboarding, manage the implementation and transition into service, and remain accountable for the relationship through ongoing delivery, renewal and growth.
This is not a Customer Success role where established accounts are handed over after onboarding.
Candidates must have personally managed the complete client lifecycle within a technology, software or technology-enabled business.
You will
- Lead the onboarding and implementation of new clients.
- Establish relationships with key stakeholders at all levels.
- Create and deliver client account and stakeholder management plans.
- Manage clients through the transition from implementation into business-as-usual service.
- Lead monthly service reviews and quarterly steering-group meetings.
- Monitor service delivery against contractual SLAs and client expectations.
- Measure client satisfaction and lead annual review processes.
- Manage escalated concerns and coordinate internal resolution.
- Use reporting and analytics to identify risks and areas for improvement.
- Manage renewals, retention and account growth.
- Develop opportunity pipelines in partnership with clients.
- Act as the voice of the client across Sales, Product and Operations.
- Deliver account revenue in line with agreed budgets.
Applicants must be able to demonstrate
- End-to-end ownership of client accounts, beginning with onboarding and implementation.
- Account management experience within technology, software or a technology-enabled service.
- Experience managing ongoing service delivery, reviews, renewals and retention.
- Strong commercial awareness and the ability to identify account-growth opportunities.
- Confidence managing senior client stakeholders and challenging conversations.
- The ability to coordinate multiple internal teams on behalf of the client.
- Strong organisation across a portfolio of accounts.
- Experience using Hub Spot or another CRM platform.
This role will particularly suit someone who enjoys building a relationship from the very beginning and remaining accountable for its long-term commercial success.
If you have any queries about the role contact Katie on 0121_633_4443.
Please contact your consultant directly if you are already registered with Katie Bard.
Katie Bard is an Equal Opportunities Employer.
Katie Bard is committed to protecting your personal data.
Katie Bard acts as an employment agency for permanent recruitment and an employment business for temporary recruitment.
Your application will be handled in accordance with UK GDPR and the Data Protection Act 2018.
Please refer to our Privacy Notice at our webiste for full details of how we use your data, your rights, and how to contact us.
If your application is unsuccessful, your details will be retained for up to six weeks and then securely deleted, unless you consent to being kept on our register for future opportunities
Client Account Manager in Birmingham employer: Katie Bard
As a leading firm in the social housing sector, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to thrive. Our Birmingham location offers a vibrant community atmosphere, with ample opportunities for professional development and growth, ensuring that you can advance your career while making a meaningful impact in the lives of others. Join us to be part of a dedicated team that values independence, organisation, and a commitment to excellence in property law.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Katie Bard. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Katie Bard before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Katie Bard:Your cover letter is your chance to shine! Tell us why you want to work at Katie Bard specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Katie Bard!
How to prepare for a job interview at Katie Bard
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
