At a Glance
- Tasks: Be the go-to person for clients, solving their queries and ensuring smooth operations.
- Company: Join a dynamic international Financial Tech company in a stylish Birmingham office.
- Benefits: Enjoy a competitive salary, modern workspace, and opportunities for growth.
- Other info: Perfect for those looking to kickstart their career in finance and tech.
- Why this job: Make a real difference by supporting clients and improving processes in a fast-paced environment.
- Qualifications: Proactive attitude, Microsoft Office skills, and a desire to learn are key.
The predicted salary is between 30000 - 40000 £ per year.
Our client is currently looking for a proactive and detail-oriented Client Support Analyst to join a growing team in an international Financial Tech company. This position acts as the first point of contact for clients, whilst also providing both 1st and 2nd Line support. This role is based in Birmingham city centre, within their modern and stylish office.
Key Responsibilities:
- Efficiently managing customer and internal support queries across multiple channels.
- Investigating issues and providing timely resolutions.
- Supporting compliance, rebate, sourcing, and supplier onboarding activities.
- Completing administrative tasks, maintaining accurate records, and ensuring data quality.
- Supporting invoice processing and helping to accelerate client payments.
- Building strong relationships with clients, suppliers, and colleagues.
- Assisting with process improvements and operational tasks across the business.
Key Requirements:
- Ability to adapt quickly, remain focused, and prioritise workload effectively.
- Working knowledge of Microsoft Office applications.
- Prior administrative skills.
- Desirable to have prior experience with CRM systems.
- Some exposure to finance.
We are seeking someone who is motivated, reliable, and eager to learn.
Client Support Analyst employer: Katie Bard (Angela Mortimer Plc)
Join a dynamic and innovative Financial Tech company in the heart of Birmingham, where you will thrive in a supportive work culture that values collaboration and professional growth. With opportunities for skill development and a focus on employee well-being, this role as a Client Support Analyst offers a chance to make a meaningful impact while enjoying the benefits of a modern office environment and a vibrant city lifestyle.
Contact Details:
Katie Bard (Angela Mortimer Plc) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the financial tech space. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your problem-solving skills! As a Client Support Analyst, you'll need to think on your feet. Try mock scenarios with friends or family to get comfortable with troubleshooting and providing solutions.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Client Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Support Analyst role. Highlight any relevant experience in customer support, administration, or finance to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your proactive attitude aligns with our team's goals. Keep it engaging and personal.
Showcase Your Communication Skills:As a Client Support Analyst, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences or specific achievements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Katie Bard (Angela Mortimer Plc)
✨Know Your Stuff
Make sure you understand the role of a Client Support Analyst inside out. Familiarise yourself with common support queries and how to resolve them. Brush up on your knowledge of CRM systems and financial processes, as this will show you're ready to hit the ground running.
✨Showcase Your Communication Skills
As the first point of contact for clients, your communication skills are key. Practice explaining complex issues in simple terms. During the interview, be clear and concise in your answers, and don’t hesitate to ask clarifying questions if you need more information.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled challenges in previous roles. Think about times when you’ve had to investigate an issue or improve a process. This will highlight your proactive nature and ability to provide timely resolutions, which is crucial for this position.
✨Build Rapport
Remember, building strong relationships is part of the job. During the interview, try to connect with your interviewer. Show genuine interest in their experiences and the company culture. This will not only make you memorable but also demonstrate your interpersonal skills.
