Care Coordinator in Wolverhampton

Complex Care Coordinator Location: West Midlands (HQ Office-Based with Regional Field Visits) Salary: Up to £35,000 per annum Position Type: Full-Time, Permanent Key Requirement: Valid UK Driving Licence and access to own vehicle About the Client Kathryn Rose Consultancy is proud to partner of a fastest-growing healthcare and community support providers in the West Midlands. Delivering specialist 24-hour clinical care spanning Complex Care, Domiciliary Services, and Learning Disabilities, our client supports adults and children managing long-term health conditions such as spinal injuries, acquired brain injury, tracheostomies, PEG feeding, and ventilation. To support their continued growth, we are searching for a Complex Care Coordinator to join their West Midlands head office. The Role This is a versatile, dual-function position combining core rota management with hands-on field supervision. It is ideally suited to a proactive professional who enjoys a fast-paced environment, varied daily responsibilities, and building strong working relationships with both care teams and clients. Key Responsibilities * Roster Management: Build, monitor, and maintain efficient care staff schedules to guarantee 100% shift coverage across all client packages. * Field Supervision & Support: Lead staff supervisions, annual appraisals, and team meetings to maintain high clinical standards. * Operational Communication: Maintain daily contact with service users, care staff, and internal teams to ensure seamless service delivery. * Onboarding & Compliance: Assist in onboarding new care team members, ensuring all personnel files meet strict regulatory standards. * Reactive Problem-Solving: Manage last-minute schedule changes, cancellations, and urgent gaps with a calm, effective approach. * Multidisciplinary Collaboration: Represent the service alongside Clinical Leads and the Complex Care Manager in MDT meetings, reviews, and commissioner communications. * Governance & Quality: Assist with safeguarding cases, incident reporting, and service quality enhancements. * Out-of-Hours Support: Participate in a shared on-call rota (typically 1 weekday evening per week and 1 weekend in every 3 to 4 weeks). What We Are Looking For * Industry Background: Minimum 1 year of experience in care coordination, field care supervision, or team leading within a complex care environment. * Compliance Knowledge: Sound understanding of CQC regulations, safeguarding protocols, and person-centred care delivery. * Transport: Full UK Driving Licence and own reliable transport (essential for regular field visits across the region). * Core Competencies: Outstanding organisational skills, strong multi-tasking abilities, and a calm demeanor under pressure. * Flexibility: Willingness to occasionally adapt working hours (e.g., early starts or late finishes) to resolve critical care gaps when necessary. Rewards & Package * Competitive basic salary up to £35,000 per annum * Free on-site parking * Company Pension Scheme & Employee Discount Perks * Comprehensive ongoing training and CPD opportunities * Clear career progression pathways into senior management and clinical leadership roles How to Apply If you are a motivated care coordinator looking for a rewarding, varied role within an expanding healthcare provider, submit your updated CV to Kathryn Rose Consultancy today for immediate consideration