Job Title
Operations Manager - Complex Care
Location
London (Hybrid)
Salary
£55,000 - £65,000 + bonus + car
Sector
Healthcare / Complex Domiciliary & Community Care
About the Role
Are you an experienced, commercially minded, and CQC-savvy operational leader looking to make a meaningful impact in complex care?
Key Responsibilities
- Operational Leadership: Oversee day-to-day operations across London, ensuring all complex care packages are delivered safely, efficiently, and to exceptional standards.
- CQC Compliance & Quality Assurance: Partner with Registered Managers and clinical leads to maintain "Good" and "Outstanding" CQC ratings, driving continuous quality improvement.
- Team Development & Care Delivery: Lead, mentor, and empower field care supervisors, care coordinators, and support staff to build a high-performing culture.
- Financial & Commercial Oversight: Manage operational budgets, optimise rota management, monitor KPIs, and contribute to business development across the region.
- Stakeholder Management: Build and maintain strong relationships with local authorities, ICBs, hospital discharge teams, clients, and families.
What We Are Looking For
- Proven Experience: Demonstrable track record as an Operations Manager, Area Manager, or senior Registered Manager within complex domiciliary care or high-acuity healthcare services.
- Regulatory Expertise: In-depth knowledge of CQC regulations, Fundamental Standards, and adult safeguarding protocols.
- Leadership Skills: Strong people management capabilities with a proven track record of inspiring teams and reducing staff turnover.
- Commercial & KPI Focus: Confident managing budgets, optimising package margins, and expanding service coverage.
- Location: Based in or around London with the flexibility to visit client sites and offices across the region.
What's on offer?
- Competitive base salary (£55,000 - £65,000 dependent on experience)
- Performance-related bonus scheme
- Car allowance
- Hybrid working flexibility
- Healthcare and wellbeing package
- Clear pathways for career progression into senior executive leadership
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Operations Manager in City of London employer: Kathryn Rose Consultancy Serviced Limited
Kathryn Rose Consultancy is an exceptional employer that values collaboration and innovation, offering a dynamic work culture where your contributions directly impact bid strategies and success rates. With flexible remote working arrangements and regular in-office engagement in Essex, employees benefit from a supportive environment that fosters professional growth and development opportunities. Join us to be part of a team that prioritises meaningful work and encourages you to excel in your career.
Contact Details:
Kathryn Rose Consultancy Serviced Limited Recruitment Team
