At a Glance
- Tasks: Maintain and improve IT infrastructure while mentoring a team of technicians.
- Company: Join a growing international organisation with a vibrant culture.
- Benefits: Competitive salary, performance bonuses, flexible dress code, and health care.
- Other info: Exciting opportunities for training and development in a supportive team.
- Why this job: Make a real impact in a dynamic environment with long-term career prospects.
- Qualifications: 5+ years in IT, strong Microsoft 365 skills, and ITIL knowledge required.
The predicted salary is between 32000 - 35000 £ per year.
LOCATION: Harrogate, North Yorkshire HG1
STATUS: Permanent
HOURS: Monday to Friday, 8.45am until 5.15pm
SALARY: up to £35k plus many benefits
My client is seeking to employ a full-time, permanent Senior IT Technician. This is an exciting role within a growing international organisation who operate in more than 120 countries. There are real long-term career prospects and considerable training and development opportunities. You'll join a team of six supporting Head Office in Harrogate as well as corporate offices in Bangkok and Nanjing as well as Distributors in the UK and Germany.
What you'll do:
- Maintain reliable & secure IT infrastructure, making recommendations for improvement.
- Work closely with the IT Manager to implement approved changes and improvements, ensuring work aligns with department goals.
- Take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution and clear communication.
- Develop and maintain technical documentation, procedures, and records.
- Mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working.
- Collaborate with colleagues and other departments to enhance operational efficiency.
- Provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication.
Working areas include:
- SAAS application development (Zoho One).
- Microsoft 365 Administration (maintaining and improving M365 tenant(s)), including Entra ID, Intune, Purview and compliance controls, plus core services.
- LAN/WAN network security & patch management.
- VM management (VMware/Proxmox).
- Cyber Security & Firewall management.
- AWS cloud administration.
- IT Incident response & DR.
What you'll need:
- A minimum of 5+ years experience in IT Infrastructure/Networking/Service Delivery or equivalent roles.
- IT relevant certification(s) (BSc, Diploma, CompTIA) or equivalent.
- Strong knowledge of ITIL.
- Full UK driving licence.
- Proven experience administering Microsoft 365 tenant(s), including user/device management, security baselines, Purview and compliance configuration, and continuous improvement of configuration and service health.
- Strong endpoint management skills (e.g., Intune policies, device onboarding, patching, software deployment and lifecycle management).
- Working knowledge of identity and security controls (e.g., MFA, Conditional Access, RBAC/least privilege) and supporting incident response activities.
- Experience working within a Service Desk/ticketing environment, managing workload to SLAs and owning incidents/requests through to resolution.
- Demonstrable experience supporting a busy environment, with the ability to prioritise workload and support others through guidance and knowledge sharing.
- Enthusiastic and passionate about helping others.
- Excellent problem-solving and decision-making abilities, with a focus on delivering results.
- Effective communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical users.
What my client will provide:
- Company quarterly performance bonus scheme
- Flexible dress code
- Private Health care
- Life assurance
- Permanent Health Insurance
- Defined Contribution Company Pension (Salary Sacrifice)
- Employee Assistance Programme
- Cycle to Work Scheme
- Free onsite parking (EV charging available)
- Birthday Gift
Job Type: Full-time - Permanent On Site in Harrogate
Holidays: 23 Days plus Bank Holidays
Working Hours: 37.5 hours per week Mon-Fri 8:45am 5:15pm
If you believe that this is the role for you, please don't delay in sending me your CV. My client is looking to arrange interviews in the very near future.
Senior IT Technician employer: Kathryn Hanks Recruitment Ltd
Join a dynamic and growing international organisation based in Harrogate, where your expertise as a Senior IT Technician will be valued and nurtured. With a strong focus on employee development, you will benefit from extensive training opportunities, a competitive salary package, and a supportive work culture that encourages collaboration and innovation. Enjoy a range of perks including flexible dress code, private healthcare, and a performance bonus scheme, all while contributing to a team that spans across multiple countries.
Contact Details:
Kathryn Hanks Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that Senior IT Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of the latest trends in IT infrastructure. We want you to shine when discussing your experience with Microsoft 365, network security, and incident response. Show them you’re the go-to person for all things tech!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being enthusiastic and passionate about helping others is key in this role. Be ready to share examples of how you've mentored colleagues or improved team efficiency in past positions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t wait too long; the sooner you apply, the better your chances!
We think you need these skills to ace Senior IT Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Technician role. Highlight your relevant experience, especially in IT infrastructure and Microsoft 365 administration, as these are key areas for us.
Show Off Your Skills:Don’t hold back on showcasing your technical skills! Mention your certifications and any hands-on experience with tools like Intune, VMware, and AWS. We love seeing what you can bring to the table.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Keep it concise but impactful!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Kathryn Hanks Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, network security, and incident response. Be ready to discuss specific projects or challenges you've faced in these areas, as this will show your expertise and problem-solving skills.
✨Showcase Your Mentoring Skills
Since the role involves mentoring other IT Technicians, think of examples where you've supported or guided colleagues. Prepare to share how you promote consistent working methods and enhance team collaboration, as this will highlight your leadership potential.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You’ll need to convey information to non-technical users, so being able to articulate your thoughts clearly will be crucial. Consider doing mock interviews with friends to refine your communication style.
✨Demonstrate Your Enthusiasm
Let your passion for IT shine through during the interview. Share stories about how you've gone above and beyond to help others or improve processes. This will resonate well with the interviewers and show that you're not just looking for a job, but a place where you can make a difference.
