At a Glance
- Tasks: Maintain and improve IT infrastructure while mentoring a team of technicians.
- Company: Join a growing international organisation with a vibrant culture.
- Benefits: Competitive salary, performance bonuses, private healthcare, and flexible dress code.
- Other info: Exciting opportunities for training and development in a supportive team.
- Why this job: Make a real impact in a dynamic environment with long-term career prospects.
- Qualifications: 5+ years in IT, relevant certifications, and strong problem-solving skills.
LOCATION: Harrogate, North Yorkshire HG1
STATUS: Permanent
HOURS: Monday to Friday, 8.45am until 5.15pm
SALARY: up to £35k plus many benefits (see below)
My client is seeking to employ a full-time, permanent Senior IT Technician. This is an exciting role within a growing international organisation who operate in more than 120 countries. There are real long-term career prospects and considerable training and development opportunities.
You'll join a team of six supporting Head Office in Harrogate as well as corporate offices in Bangkok and Nanjing as well as Distributors in the UK and Germany.
What you'll do:
- Maintain reliable & secure IT infrastructure, making recommendations for improvement.
- Work closely with the IT Manager to implement approved changes and improvements, ensuring work aligns with department goals.
- Take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution and clear communication.
- Develop and maintain technical documentation, procedures, and records.
- Mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working.
- Collaborate with colleagues and other departments to enhance operational efficiency.
- Provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication.
Working areas include:
- SAAS application development (Zoho One).
- Microsoft 365 Administration (maintaining and improving M365 tenant(s)), including Entra ID, Intune, Purview and compliance controls, plus core services.
- LAN/WAN network security & patch management.
- VM management (VMware/Proxmox).
- Cyber Security & Firewall management.
- AWS cloud administration.
- IT Incident response & DR.
What you'll need:
- A minimum of 5+ years experience in IT Infrastructure/Networking/Service Delivery or equivalent roles.
- IT relevant certification(s) (BSc, Diploma, CompTIA) or equivalent.
- Strong knowledge of ITIL.
- Full UK driving licence.
- Proven experience administering Microsoft 365 tenant(s), including user/device management, security baselines, Purview and compliance configuration, and continuous improvement of configuration and service health.
- Strong endpoint management skills (e.g., Intune policies, device onboarding, patching, software deployment and lifecycle management).
- Working knowledge of identity and security controls (e.g., MFA, Conditional Access, RBAC/least privilege) and supporting incident response activities.
- Experience working within a Service Desk/ticketing environment, managing workload to SLAs and owning incidents/requests through to resolution.
- Demonstrable experience supporting a busy environment, with the ability to prioritise workload and support others through guidance and knowledge sharing.
- Enthusiastic and passionate about helping others.
- Excellent problem-solving and decision-making abilities, with a focus on delivering results.
- Effective communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical users.
What my client will provide:
- Company quarterly performance bonus scheme
- Flexible dress code
- Private Health care
- Life assurance
- Permanent Health Insurance
- Defined Contribution Company Pension (Salary Sacrifice)
- Employee Assistance Programme
- Cycle to Work Scheme
- Free onsite parking (EV charging available)
- Birthday Gift
Job Type: Full-time - Permanent On Site in Harrogate
Holidays: 23 Days plus Bank Holidays
Working Hours: 37.5 hours per week Mon-Fri 8:45am 5:15pm
If you believe that this is the role for you, please don't delay in sending me your CV. My client is looking to arrange interviews in the very near future.
Senior IT Technician in Harrogate employer: Kathryn Hanks Recruitment Ltd
Join a dynamic and growing international organisation based in Harrogate, where you will have the opportunity to develop your skills as a Senior IT Technician while enjoying a supportive work culture. With a focus on employee growth, competitive benefits including private healthcare and a performance bonus scheme, and a commitment to training and development, this role offers a meaningful career path in a collaborative environment that values innovation and teamwork.
Contact Detail:
Kathryn Hanks Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician in Harrogate
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that Senior IT Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of the latest IT trends. We all know that being able to talk shop confidently can set you apart from other candidates. Plus, don’t forget to have some questions ready about their IT infrastructure!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've tackled complex incidents or improved processes. This is your chance to shine and demonstrate how you can contribute to their team in Harrogate!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity to join a growing international organisation!
We think you need these skills to ace Senior IT Technician in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Technician role. Highlight your relevant experience, especially in IT infrastructure and service delivery, and don’t forget to mention any certifications you have that match the job description.
Showcase Your Skills:In your application, be sure to showcase your skills in Microsoft 365 administration and endpoint management. Use specific examples from your past roles to demonstrate how you've successfully managed similar tasks.
Be Clear and Concise:When writing your cover letter or any additional documents, keep it clear and concise. We want to see your personality shine through, but also ensure you communicate your technical expertise effectively, especially for non-technical readers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Kathryn Hanks Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365 administration and ITIL practices. Be ready to discuss specific projects or incidents you've handled in the past, as this will show your depth of experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex incidents you've resolved. Highlight your thought process and how you communicated with non-technical users during these situations. This will demonstrate your ability to handle challenges effectively.
✨Be a Team Player
Since you'll be mentoring other IT Technicians, think about how you've supported colleagues in the past. Share instances where you collaborated with different departments to enhance operational efficiency, as teamwork is key in this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT infrastructure and future projects. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
