At a Glance
- Tasks: Maintain and improve IT infrastructure while mentoring a team of technicians.
- Company: Join a growing international organisation with a vibrant culture.
- Benefits: Competitive salary, performance bonuses, private healthcare, and flexible dress code.
- Other info: Enjoy 23 days holiday plus bank holidays and free onsite parking.
- Why this job: Make a real impact in a dynamic environment with long-term career prospects.
- Qualifications: 5+ years in IT, strong problem-solving skills, and relevant certifications.
The predicted salary is between 35000 - 35000 € per year.
LOCATION: Harrogate, North Yorkshire HG1
STATUS: Permanent
HOURS: Monday to Friday, 8.45am until 5.15pm
SALARY: up to £35k plus many benefits (see below)
My client is seeking to employ a full-time, permanent Senior IT Technician. This is an exciting role within a growing international organisation who operate in more than 120 countries. There are real long-term career prospects and considerable training and development opportunities.
You’ll join a team of six supporting Head Office in Harrogate as well as corporate offices in Bangkok and Nanjing as well as Distributors in the UK and Germany.
What you’ll do:
- Maintain reliable & secure IT infrastructure, making recommendations for improvement.
- Work closely with the IT Manager to implement approved changes and improvements, ensuring work aligns with department goals.
- Take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution and clear communication.
- Develop and maintain technical documentation, procedures, and records.
- Mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working.
- Collaborate with colleagues and other departments to enhance operational efficiency.
- Provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication.
Working areas include:
- SAAS application development (Zoho One).
- Microsoft 365 Administration (maintaining and improving M365 tenant(s)), including Entra ID, Intune, Purview and compliance controls, plus core services.
- LAN/WAN network security & patch management.
- VM management (VMware/Proxmox).
- Cyber Security & Firewall management.
- AWS cloud administration.
- IT Incident response & DR.
What you’ll need:
- A minimum of 5+ years’ experience in IT Infrastructure/Networking/Service Delivery or equivalent roles.
- IT relevant certification(s) (BSc, Diploma, CompTIA) or equivalent.
- Strong knowledge of ITIL.
- Full UK driving licence.
- Proven experience administering Microsoft 365 tenant(s), including user/device management, security baselines, Purview and compliance configuration, and continuous improvement of configuration and service health.
- Strong endpoint management skills (e.g., Intune policies, device onboarding, patching, software deployment and lifecycle management).
- Working knowledge of identity and security controls (e.g., MFA, Conditional Access, RBAC/least privilege) and supporting incident response activities.
- Experience working within a Service Desk/ticketing environment, managing workload to SLAs and owning incidents/requests through to resolution.
- Demonstrable experience supporting a busy environment, with the ability to prioritise workload and support others through guidance and knowledge sharing.
- Enthusiastic and passionate about helping others.
- Excellent problem-solving and decision-making abilities, with a focus on delivering results.
- Effective communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical users.
What my client will provide:
- Company quarterly performance bonus scheme
- Flexible dress code
- Private Health care
- Life assurance
- Permanent Health Insurance
- Defined Contribution Company Pension (Salary Sacrifice)
- Employee Assistance Programme
- Cycle to Work Scheme
- Free onsite parking (EV charging available)
- Birthday Gift
Job Type: Full-time - Permanent – On Site in Harrogate
Holidays: 23 Days plus Bank Holidays
Working Hours: 37.5 hours per week Mon-Fri 8:45am – 5:15pm
If you believe that this is the role for you, please don’t delay in sending me your CV. My client is looking to arrange interviews in the very near future.
Senior IT Technician in Harrogate employer: Kathryn Hanks Recruitment Limited
Join a dynamic and growing international organisation based in Harrogate, where you will have the opportunity to develop your skills as a Senior IT Technician while enjoying a supportive work culture that values collaboration and knowledge sharing. With a competitive salary package, flexible dress code, and numerous benefits including private healthcare and a performance bonus scheme, this role offers not just a job, but a pathway to long-term career growth in a vibrant team environment.
Contact Detail:
Kathryn Hanks Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician in Harrogate
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that Senior IT Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of the tools mentioned in the job description. Be ready to discuss your experience with Microsoft 365, network security, and incident response. We want you to shine!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled complex IT issues or improved processes. This will demonstrate your ability to take ownership of incidents, just like they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Senior IT Technician in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior IT Technician role. Highlight your IT infrastructure knowledge, Microsoft 365 experience, and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team. Keep it concise but engaging!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled complex IT issues in the past. We love seeing candidates who can demonstrate their problem-solving abilities and decision-making skills!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Kathryn Hanks Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, network security, and incident response. Be ready to discuss specific projects or challenges you've faced in these areas, as this will show your expertise and problem-solving skills.
✨Showcase Your Communication Skills
Since you'll be working with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT incidents or challenges. Think of examples from your past experience where you took ownership of a problem and led it to resolution. This will highlight your decision-making and leadership abilities.
✨Emphasise Team Collaboration
This role involves mentoring and supporting other technicians, so be prepared to discuss your experience in team settings. Share examples of how you've collaborated with colleagues to improve processes or resolve issues, showcasing your teamwork and leadership skills.
