At a Glance
- Tasks: Support donor relationships and enhance communication to ensure supporters feel valued.
- Company: Join a small, passionate charity making a real difference in Battersea.
- Benefits: Gain hands-on experience, develop skills, and contribute to meaningful community work.
- Other info: Flexible hours, hybrid working, and direct mentorship from the CEO.
- Why this job: Make a tangible impact while learning about fundraising and donor engagement.
- Qualifications: Strong organisational skills, good communication, and an interest in the charity sector.
We are seeking a committed and detail‑oriented Donor Engagement Volunteer to help nurture and strengthen our relationships with supporters. This role is key to ensuring donors feel valued, informed, and connected to the impact of their contributions.
Donor engagement is a growing priority for KLS, but it's an area where we currently have limited dedicated capacity. This volunteer will directly support our CEO in stewarding relationships with the individuals and organisations who fund our work, ensuring donors feel genuinely valued and kept informed of the difference they're making. In practical terms, that means better acknowledgement processes, more consistent communications, and stronger long‑term donor retention. For a small charity like ours, that translates directly into more secure and sustainable funding, which underpins everything we deliver for communities in Battersea.
Essential Skills & Experience
- Strong organisational skills and attention to detail.
- Good written communication skills, with the ability to draft clear and engaging content.
- Basic IT proficiency (e.g. email, spreadsheets, databases).
- Ability to handle sensitive information with discretion.
- Reliable, proactive, and able to work independently.
- An interest in the charity sector and community development.
- Previous experience in fundraising, administration, or customer relationship roles.
- Familiarity with donor management systems.
Location
Hybrid working - remote and at Katherine Low Settlement, 108 Battersea High St, SW11 3HP
Hours
5 hours per week (flexibility around school holidays)
Reporting to
Chief Executive Officer (CEO)
Contract
Volunteer (unpaid)
The volunteer will work closely with our CEO to support the day‑to‑day management of donor relationships, a function that is increasingly important to KLS as we look to grow and diversify our income.
Key Responsibilities
- Maintaining and updating donor records in our CRM system, ensuring information is accurate, up to date, and handled in line with GDPR requirements.
- Drafting thank‑you letters and personalised donor communications on behalf of the CEO.
- Supporting the preparation and distribution of newsletters and impact reports that showcase the difference donations make.
- Monitoring incoming donations and assisting with acknowledgement processes so no supporter goes unrecognised.
- Helping to coordinate occasional donor engagement activities or small events.
- Identifying ways to improve the donor experience and support long‑term retention.
About Our Team
Katherine Low Settlement is a small, close‑knit charity based in Battersea. We have a staff team of around 20, delivering services across children and young people, older adults, and refugee communities. The volunteer will report directly to our CEO, Sarah Gibb, giving them genuine visibility of strategic fundraising decisions and real involvement in shaping how we communicate with supporters.
This is a hands‑on role with tangible outputs. The volunteer will be producing real communications, managing live data, and contributing directly to an organisation that has been serving the Battersea community for over 100 years.
Donor Engagement Volunteer - Volunteer in London employer: Katherine Low Settlement
Katherine Low Settlement is an exceptional employer for those looking to make a meaningful impact in the charity sector. With a close-knit team and a commitment to community development, volunteers will have the opportunity to work directly with our CEO, gaining invaluable experience in donor engagement while contributing to the sustainability of vital services in Battersea. Our supportive work culture fosters personal growth and offers flexibility, making it an ideal environment for individuals passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Donor Engagement Volunteer - Volunteer in London
✨Tip Number 1
Get to know the charity inside out! Research Katherine Low Settlement and understand their mission, values, and the communities they serve. This will help you connect with the team and show your genuine interest during any conversations.
✨Tip Number 2
Network like a pro! Reach out to current or past volunteers and staff on LinkedIn or social media. Ask them about their experiences and any tips they might have for making a great impression.
✨Tip Number 3
Be proactive in your approach! If you see an opportunity to contribute or suggest improvements in donor engagement, don’t hesitate to share your ideas. This shows initiative and that you're ready to make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role and the impact you want to make.
We think you need these skills to ace Donor Engagement Volunteer - Volunteer in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the charity sector shine through. We want to see that you genuinely care about donor engagement and community development, so share any relevant experiences or motivations that drive you.
Be Detail-Oriented:Since this role requires strong organisational skills, make sure your application reflects that. Double-check for typos and ensure your content is clear and engaging. We appreciate attention to detail, so show us you’ve got it!
Tailor Your Content:Don’t just send a generic application! Take the time to tailor your written communication to our specific needs. Highlight your experience with donor management systems and how you can contribute to improving donor relationships at KLS.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re following the right process. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Katherine Low Settlement
✨Know Your Donor Engagement Basics
Before the interview, brush up on the fundamentals of donor engagement. Understand what makes donors feel valued and how effective communication can strengthen relationships. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've demonstrated strong organisational skills in previous roles. Whether it's managing records or coordinating events, having concrete examples will illustrate your ability to handle the responsibilities of this volunteer position.
✨Prepare Engaging Communication Samples
Since good written communication is key for this role, consider preparing a few short samples of thank-you letters or donor communications. This will not only highlight your writing skills but also give the interviewers a taste of how you would engage with their supporters.
✨Express Your Passion for the Charity Sector
Make sure to convey your enthusiasm for the charity sector and community development during the interview. Share any relevant experiences or motivations that drive your interest in supporting organisations like Katherine Low Settlement. This personal touch can make a big difference!
