At a Glance
- Tasks: Support donor relationships and enhance communication to make donors feel valued.
- Company: Join a small, impactful charity making a difference in Battersea.
- Benefits: Gain hands-on experience, develop skills, and contribute to community development.
- Other info: Flexible hours, hybrid working, and direct involvement with the CEO.
- Why this job: Make a real impact by helping secure funding for vital community services.
- Qualifications: Strong organisational skills, good communication, and an interest in the charity sector.
We are seeking a committed and detail‑oriented Donor Engagement Volunteer to help nurture and strengthen our relationships with supporters. This role is key to ensuring donors feel valued, informed, and connected to the impact of their contributions.
Donor engagement is a growing priority for KLS, but it's an area where we currently have limited dedicated capacity. This volunteer will directly support our CEO in stewarding relationships with the individuals and organisations who fund our work, ensuring donors feel genuinely valued and kept informed of the difference they're making. In practical terms, that means better acknowledgement processes, more consistent communications, and stronger long‑term donor retention. For a small charity like ours, that translates directly into more secure and sustainable funding, which underpins everything we deliver for communities in Battersea.
Essential Skills & Experience
- Strong organisational skills and attention to detail.
- Good written communication skills, with the ability to draft clear and engaging content.
- Basic IT proficiency (e.g. email, spreadsheets, databases).
- Ability to handle sensitive information with discretion.
- Reliable, proactive, and able to work independently.
- An interest in the charity sector and community development.
- Previous experience in fundraising, administration, or customer relationship roles.
- Familiarity with donor management systems.
Location
Hybrid working - remote and at Katherine Low Settlement, 108 Battersea High St, SW11 3HP
Hours
5 hours per week (flexibility around school holidays)
Reporting to
Chief Executive Officer (CEO)
Contract
Volunteer (unpaid)
The volunteer will work closely with our CEO to support the day‑to‑day management of donor relationships, a function that is increasingly important to KLS as we look to grow and diversify our income.
Key Responsibilities
- Maintaining and updating donor records in our CRM system, ensuring information is accurate, up to date, and handled in line with GDPR requirements.
- Drafting thank‑you letters and personalised donor communications on behalf of the CEO.
- Supporting the preparation and distribution of newsletters and impact reports that showcase the difference donations make.
- Monitoring incoming donations and assisting with acknowledgement processes so no supporter goes unrecognised.
- Helping to coordinate occasional donor engagement activities or small events.
- Identifying ways to improve the donor experience and support long‑term retention.
About Our Team
Katherine Low Settlement is a small, close‑knit charity based in Battersea. We have a staff team of around 20, delivering services across children and young people, older adults, and refugee communities. The volunteer will report directly to our CEO, Sarah Gibb, giving them genuine visibility of strategic fundraising decisions and real involvement in shaping how we communicate with supporters. This is a hands‑on role with tangible outputs. The volunteer will be producing real communications, managing live data, and contributing directly to an organisation that has been serving the Battersea community for over 100 years.
Donor Engagement Volunteer - Volunteer employer: Katherine Low Settlement
Katherine Low Settlement is an exceptional employer for those looking to make a meaningful impact in the charity sector. With a strong focus on community development and a supportive, close-knit team environment, volunteers will have the opportunity to work directly with our CEO, gaining invaluable experience in donor engagement and strategic fundraising. Our hybrid working model offers flexibility, while our commitment to recognising and valuing every contribution ensures that volunteers feel appreciated and connected to the vital work we do in Battersea.
StudySmarter Expert Advice🤫
We think this is how you could land Donor Engagement Volunteer - Volunteer
✨Tip Number 1
Get to know the charity! Research Katherine Low Settlement and understand their mission. This will help you connect with the team and show your genuine interest during any conversations.
✨Tip Number 2
Network like a pro! Reach out to current or past volunteers and staff on LinkedIn. Ask them about their experiences and any tips they might have for making a great impression.
✨Tip Number 3
Prepare for interviews by thinking about how your skills match the role. Be ready to share examples of your organisational skills and attention to detail, especially in donor engagement contexts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and supporting the community.
We think you need these skills to ace Donor Engagement Volunteer - Volunteer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the charity sector shine through. We want to see that you genuinely care about donor engagement and community development, so share any relevant experiences or motivations that drive you.
Be Detail-Oriented:Since this role requires strong organisational skills, make sure your application is tidy and free of errors. We appreciate attention to detail, so double-check your spelling and grammar before hitting send!
Tailor Your Content:Craft your application specifically for this role. Highlight your written communication skills by including examples of clear and engaging content you've created in the past. We love seeing how you can connect with supporters through your writing.
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of all applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Katherine Low Settlement
✨Know Your Impact
Before the interview, take some time to understand how donor engagement directly affects the charity's mission. Be ready to discuss how you can help strengthen relationships with supporters and why that matters. This shows your genuine interest in the role and the organisation.
✨Showcase Your Skills
Highlight your organisational skills and attention to detail during the interview. Prepare examples of how you've successfully managed data or communications in previous roles. This will demonstrate your ability to handle donor records and communications effectively.
✨Communicate Clearly
Since good written communication is essential for this role, practice articulating your thoughts clearly during the interview. You might even want to prepare a short thank-you note as a sample to showcase your writing style and ability to engage donors.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the charity sector and the specific challenges KLS faces. Asking about their current donor engagement strategies or how they measure success will not only impress the interviewers but also give you valuable insights into the role.
