Retail Assistant

Mission

\”We help local adults with complex, progressive illnesses from diagnosis to the end of life through free, high quality, specialist palliative care, advice and guidance, and we support those close to them.\”

Department Objectives

Katharine House Hospice provides all its services free of charge to patients and their families. In order to do this funds need to be raised, Katharine House Retail is key to this, maximising the funds it can raise through the sale of donated items and other merchandising.

Role within the Department

To assist the manager in the running of the retail store ensuring its success in meeting all company objectives, in accordance with company policies and procedures.

Function and Responsibilities

Specific Objectives

As Sales Assistant you will help us to deliver first class customer service and maintain shop standards. You will ensure consistently high standards in the services we offer and how the shop looks.

This dynamic environment changes every day and the list of duties will be varied, no one day is the same. You can be expected to work between the shop floor and workroom ensuring stock rotation is met. A wide variety of stock is processed through the store including items of furniture, electrical goods, bric-a-brac and books and clothing.

The post holder will ensure they comply with Katharine House policies and procedures.

Key Tasks and Responsibilities

Sales·

Ensuring the highest standards of customer service at all times, reporting any customer complaints to the Line Manager· Keeping up to date with special promotions and putting up displays as directed by the Store Manager

· Greeting customers who enter the shop

· Reporting discrepancies and problems to the Duty Manager of the day

· Being responsible for processing cash and card payments

· Assisting shoppers to find the goods and products they are looking for

· Actively encourage Gift Aid donations, managing the process within the store

· Receiving and storing the delivery of stock, this will include items of furniture

· Stocking shelves with merchandise

Shop Appearance

· Maintain a high standard of presentation throughout· Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises

Stock·

• Actively encourage the public to donate saleable stock·
• Ensure there is adequate flow of stock from the stockroom to the shop floor, and a continual availability of stock on key lines at all times

· To sort, grade, steam, and ticket merchandise

· This role will demand moving a lot of stock on a daily basis, including heavy items

Administration and Security

· Ensure all relevant administration/ operational systems are completed on time

· Undertake banking in accordance with Katharine House procedures ensuring that cash handling and security procedures are adhered to

· Notify the Line Manager or Area Manager in the event of a suspected theft or dishonesty by any member of staff or volunteer

· Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.

Health and Safety (H&S)

· Provide a safe environment for staff, volunteers and the public.

· Comply with Health and Safety in line the organisation\’s H&S Policy and Procedures, this includes the safe use of equipment, reporting of accidents and incidents and wearing of identified Personal Protective Equipment

Other Tasks and Responsibilities

· Travel to other organisational premises as and when required, for example to attend training courses or meetings

· Supporting other Katharine House retail stores on an occasional basis· Any other duties as required

Key Competencies and Skills

Requirements Qualifications

Essential

None

Desirable

A retail background

Competencies

Essential

• Having a friendly and engaging personality
• Comfortable working with members of the public
• Should have a confident manner
• Must be helpful and polite and of smart appearance
• Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock to include items of furniture
• You should have a comprehensive understanding of your area of sales
• Able to work as part of a sales team
• Be flexible, approachable and available
• Ability to use a till
• An understanding of the importance of H&S legislation & a willingness to attend & successfully pass a relevant H&S induction

Desirable

· Own adequately insured roadworthy vehicle

General Induction Requirements

To attend an Induction Training Course held at the Hospice.

Post Holder Specific Training Requirements.

To attend any training courses relating to the development of this position.

To attend all statutory training.

To wear all statutory PPE.

Smoking

Katharine House operates a no smoking policy for all premises.

Smoking is not permitted in Katharine House vehicles at any time.

Job Revision

The post holder should be aware that this job description is expected to alter at review meetings. As the Organisation develops the job description will change to reflect the needs of the business.

PERSON SPECIFICATION – Retail Assistant

Qualifications

Ø Good Basic Education

Experience

Ø Retail background

Ø Flexible approach to work

Ø Working/volunteering in the charitable sector

Skills and attributes

Ø Organisational skills

Ø Able to communicate with others

Ø Able to liaise effectively

Ø Able to multi task

Ø Able to work to deadlines

Ø Self-motivated

Ø Attention to detail

Other

Ø Flexible attitude

Ø Positive attitude

Ø Team Player

Ø Good interpersonal skills

Ø Pride in your work

Ø Own transport

Job Type: Part-time

Pay: £9,550.00 per year

Expected hours: 15 per week

Benefits:

• Bereavement leave
• Company events
• Health & wellbeing programme
• Life insurance
• Sick pay

Application question(s):

• Do you have any experience in charity retail?

Work authorisation:

• United Kingdom (required)

Work Location: In person