Overview
Sales Co-ordinator. Join a friendly, supportive team where your contribution really matters. Are you highly organised, customer-focused, and looking for a role where no two days are the same? We are looking for a Sales Co-ordinator to join a growing organisation in Solihull. This is a fantastic opportunity to become part of a business with a genuinely positive culture, where teamwork, collaboration, and delivering excellent customer service are at the heart of everything they do. As a Sales Co-ordinator, you'll be the key link between customers and the business, ensuring orders are processed accurately and efficiently while delivering an outstanding customer experience.
Responsibilities
- Processing customer orders received via telephone, email, and online platforms
- Acting as the first point of contact for customer enquiries and resolving queries professionally
- Ensuring orders are entered accurately and managed through to completion
- Supporting customers with product and service information
- Assisting with delivery, returns, and account-related enquiries
- Working closely with internal departments to ensure a seamless customer journey
- Maintaining accurate records and updating systems
- Supporting the wider sales support team to achieve service and performance targets
Qualifications
- Previous customer service, sales support, or order processing experience
- Excellent communication skills and a professional telephone manner
- Strong attention to detail and organisational skills
- The ability to prioritise workloads in a fast-paced environment
- A proactive and positive approach to problem-solving
- Good Microsoft Office skills, particularly Word and Excel
- Experience using CRM or order management systems would be advantageous but is not essential
Key information
- Starting salary of £27,500
- Incentive perks
- Full-time, permanent position
- Friendly and supportive team environment
- Positive company culture where people enjoy coming to work
- Excellent training and ongoing support
- Opportunity to develop your skills and progress within the business
- Modern offices based in Solihull
Sales Support Coordinator employer: Kate+Co
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