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- Tasks: Support students with queries and ensure a fantastic experience across various platforms.
- Company: Join a supportive team dedicated to student success in Newcastle.
- Benefits: Earn £13.00–£13.50 per hour, with potential for permanent role and full-time hours.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 13 - 13 £ per hour.
KC Group are recruiting on behalf of a client for a Student Support Advisor based in the Newcastle area. The role is paying an hourly rate of £13.00–£13.50 per hour (dependent on experience), working on a full-time, temporary basis (potential to become permanent), Monday- Friday, 8.30am- 5pm, with 1 hour lunch.
You’ll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms. Working as part of a proactive team, you’ll handle student enquiries, offer guidance, and refer complex issues to specialist teams to ensure an excellent student experience.
Key responsibilities of the Student Support Advisor include:
- Responding to student queries promptly and professionally
- Monitoring attendance and advising on absence-related matters
- Supporting student wellbeing and identifying safeguarding concerns
- Managing student data and contributing to reporting
- Coordinating campus activities and events
- Acting as a liaison between students and academic staff
To be considered for the Student Support Advisor role:
- Experience in a student-facing, advisory, customer service or support role
- Strong communication and interpersonal skills
- A patient, empathetic, and proactive approach
- Confidence working with data and multiple systems (CRM experience desirable)
- Ability to work both independently and as part of a team
This is a great opportunity to make a real impact on student success while developing valuable experience in a fast-paced, supportive environment.
Student Support Advisor in Newcastle upon Tyne employer: Kate+Co
Contact Detail:
Kate+Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Advisor in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former Student Support Advisors on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can really give you an edge!
✨Tip Number 2
Prepare for those interviews! Research common questions for student support roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your soft skills! In your conversations, whether in person or over the phone, highlight your empathy and communication abilities. These are key for a Student Support Advisor, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly!
We think you need these skills to ace Student Support Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Student Support Advisor role. Highlight any relevant experience in student-facing roles and showcase your communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting students and how your proactive approach aligns with our values at StudySmarter. Keep it friendly and professional!
Showcase Your Empathy: In this role, empathy is key. When writing your application, share examples of how you've supported others in the past. We love seeing candidates who genuinely care about making a difference in students' lives.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Kate+Co
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Support Advisor. Familiarise yourself with the key tasks like responding to student queries and managing data. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role requires a patient and empathetic approach, think of examples from your past experiences where you've successfully supported someone in need. Be ready to share these stories during the interview to highlight your interpersonal skills.
✨Prepare for Common Questions
Anticipate questions related to customer service and student support scenarios. Practice your responses to questions like 'How would you handle a distressed student?' or 'Can you give an example of how you managed a complex issue?' This will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges students face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
