At a Glance
- Tasks: Support students with queries and monitor attendance in a dynamic environment.
- Company: Join a supportive team dedicated to enhancing student success.
- Benefits: Earn £13.50 per hour with flexible shifts and valuable experience.
- Other info: Opportunity for career growth in a fast-paced, engaging setting.
- Why this job: Make a real impact on student wellbeing while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 13 - 16 £ per hour.
KC Group are recruiting on behalf of a client for Student Support and Attendance Officers based in the Leeds area. This is a 6-week placement with the potential to be extended beyond this period. The role is paying an hourly rate of £13.50 per hour (dependent on experience), working Monday–Friday across a rota shift pattern.
Working hours will include:
- Morning shifts: 8:45am – 5:00pm
- Evening shifts: 1:00pm – 8:00pm (Student Hub open until 8pm)
Rotating pattern of 2 morning shifts & 3 evening shifts, or 3 morning shifts & 2 evening shifts per week.
You’ll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms. Working as part of a proactive team, you’ll handle student enquiries, offer guidance, and refer complex issues to specialist teams to ensure an excellent student experience.
Key responsibilities of the Student Support and Attendance Officer role include:
- Responding to student queries promptly and professionally
- Monitoring attendance and advising on absence-related matters
- Supporting student wellbeing and identifying safeguarding concerns
- Managing student data and contributing to reporting
- Coordinating campus activities and events
- Acting as a liaison between students and academic staff
To be considered for the Student Support and Attendance Officer role:
- Experience in a student-facing, advisory, customer service, or support role
- Strong communication and interpersonal skills
- A patient, empathetic, and proactive approach
- Confidence working with data and multiple systems (CRM experience desirable)
- Ability to work both independently and as part of a team
This is a great opportunity to make a real impact on student success while developing valuable experience in a fast-paced, supportive environment.
Student Support and Attendance Officer in Leeds employer: Kate+Co
KC Group offers a dynamic and supportive work environment for Student Support and Attendance Officers in the vibrant Leeds area. With a focus on employee growth, you will have the opportunity to make a meaningful impact on student success while enjoying a flexible rota shift pattern that promotes work-life balance. The company fosters a culture of collaboration and empathy, ensuring that every team member feels valued and empowered to contribute to the student experience.
StudySmarter Expert Advice🤫
We think this is how you could land Student Support and Attendance Officer in Leeds
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Kate+Co looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Student Support and Attendance Officer at Kate+Co, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Student Support and Attendance Officer in Leeds
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Kate+Co, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Kate+Co and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Kate+Co
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Kate+Co might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Kate+Co.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
