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For Companies At a Glance
- Tasks: Engage customers, meet sales goals, and represent the Kate Spade brand with enthusiasm.
- Company: Join the iconic Kate Spade team, known for its stylish and vibrant products.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and employee discounts.
- Why this job: Be part of a creative team that values customer service and personal development.
- Qualifications: Must have strong English skills and previous retail experience; luxury retail is a plus.
- Other info: This role requires high energy and a passion for fashion in a fast-paced outlet setting.
The predicted salary is between 24000 - 36000 £ per year.
The Muse contributes to achieving store goals in sales, productivity, and service by utilising Kate Spade selling skills and Kate Spade Service training. You will be responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers' needs are consistently exceeded.
Profile
- Understand how individual productivity impacts the store;
- Behave like a brand ambassador;
- Model sales behaviours taught in company sales training programs;
- Maintain high energy on the sales floor;
- Consistently achieve sales goals;
- Able to work with multiple customers simultaneously;
- Consistently anticipate and meet customers' needs;
- Service all customers according to the Kate Spade Approach standards;
- Participate as a team member and encourage team to meet and exceed performance standards;
- Champion company initiatives and support management decisions;
- Demonstrate professional ethics.
Further requirements:
- Very good English proficiency (essential);
- Previous experience in a retail service environment (essential);
- Background in working in luxury retail (desirable);
- The ability to communicate effectively with customers and staff and manoeuvre the sales floor.
Our Competencies for All Employees
- Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyses both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organisation; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Muse i (Sales Associate) - ks UK Boulevard Outlet (37.5 Hours) employer: KATE SPADE
Contact Detail:
KATE SPADE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Muse i (Sales Associate) - ks UK Boulevard Outlet (37.5 Hours)
✨Tip Number 1
Familiarise yourself with the Kate Spade brand and its values. Understanding the brand's ethos will help you embody the role of a brand ambassador, which is crucial for this position.
✨Tip Number 2
Practice your sales techniques and customer service skills. Since you'll be expected to model the sales behaviours taught in company training, being well-versed in these methods will give you an edge during the interview.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment. Prepare examples from your previous retail experience that demonstrate how you've successfully managed multiple customers and exceeded their expectations.
✨Tip Number 4
Highlight your interpersonal skills. Being able to relate well to different types of people is essential, so think of instances where you've built effective relationships or diffused tense situations in your past roles.
We think you need these skills to ace Muse i (Sales Associate) - ks UK Boulevard Outlet (37.5 Hours)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Sales Associate position at Kate Spade. Tailor your application to highlight how your skills and experiences align with their requirements.
Highlight Relevant Experience: Emphasise any previous retail or luxury retail experience in your CV and cover letter. Provide specific examples of how you've met sales goals or delivered exceptional customer service in past roles.
Showcase Your Brand Ambassadorship: In your application, demonstrate your understanding of what it means to be a brand ambassador. Share instances where you've represented a brand positively and how you can embody the Kate Spade ethos.
Use Strong Language: When writing your application, use confident and assertive language. Phrases like 'I consistently exceed sales targets' or 'I thrive in fast-paced environments' can help convey your suitability for the role.
How to prepare for a job interview at KATE SPADE
✨Show Your Brand Ambassador Skills
During the interview, demonstrate your understanding of what it means to be a brand ambassador for Kate Spade. Share examples from your previous experience where you represented a brand positively and how you engaged with customers to enhance their experience.
✨Highlight Your Sales Achievements
Be prepared to discuss your past sales experiences and how you consistently met or exceeded sales goals. Use specific metrics or examples to illustrate your success in a retail environment, especially in luxury retail if applicable.
✨Demonstrate Customer Focus
Prepare to talk about how you prioritise customer needs and provide exceptional service. Think of instances where you went above and beyond to meet customer expectations and how you built trust and rapport with them.
✨Exhibit Your Interpersonal Skills
Since the role requires working with multiple customers and team members, showcase your interpersonal savvy. Share stories that highlight your ability to relate well to diverse individuals and handle high-pressure situations with diplomacy and tact.
