At a Glance
- Tasks: Lead a vibrant store team to deliver exceptional customer experiences and drive sales.
- Company: Join Kate Spade New York, a bold and optimistic global lifestyle brand.
- Benefits: Enjoy a fun work environment, career growth, and attractive employee discounts.
- Other info: Flexible schedule with opportunities for volunteering and social events.
- Why this job: Be part of a diverse team that celebrates individuality and creativity.
- Qualifications: 3+ years in retail leadership; passion for luxury and service excellence.
The predicted salary is between 30000 - 40000 £ per year.
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Our goal is to create a culture that is equitable, inclusive and diverse – where all of our employees, customers and stakeholders thrive.
Key Responsibilities
- Client & Service Excellence: Model kate spade new york service behaviours and selling standards, coaching in real time to ensure a premium client experience. Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS). Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable. Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
- Leadership & Talent Development: Recruit, onboard, train, and motivate a high-performing team that reflects kate spade new york’s brand values. Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations. Recognize and reward strong performance while addressing underperformance through targeted development plans. Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
- Business Ownership & Planning: Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals. Analyze selling reports and business trends to identify opportunities and implement action plans. Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
- Brand Equity & Visual Merchandising: Communicate kate spade new york’s aesthetic, philosophy, and lifestyle to both team members and clients. Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows.
- Operational Excellence & Compliance: Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security. Manage scheduling and payroll within budget to maintain optimal sales floor coverage. Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving. Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication. Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.
Qualifications:
- 3+ years of store leadership in retail or service; luxury/premium experience preferred.
- A combination of education and experience will be considered.
- Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
- Ability to work in a fast-paced environment, Strong English language proficiency.
Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
What Kate Spade Can Offer You:
- An inclusive, innovative, and fun working environment.
- Internal mobility & career progression.
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities with our Ambassador Programme.
- Regular social events.
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
- Attractive employee discount.
- Compelling incentive programme.
Store Leader Maternity Cover in Essex employer: kate spade new york
At Kate Spade New York, we pride ourselves on fostering an inclusive and vibrant work culture that empowers our employees to thrive as their authentic selves. With a strong commitment to equity, inclusion, and diversity, we offer numerous opportunities for career progression, learning, and development, alongside attractive employee benefits such as discounts and a compelling incentive programme. Join us in a dynamic environment where creativity meets community, and be part of a brand that celebrates individuality and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader Maternity Cover in Essex
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Kate Spade's unique style and values. This way, when you walk into that interview, you can show off your passion and understanding of what makes the brand special.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Store Leader role. Plus, it shows you're genuinely interested in the company culture.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to client service excellence and team leadership. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Store Leader Maternity Cover in Essex
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the brand and how you connect with its values.
Tailor Your Experience:Make sure to highlight your relevant experience that aligns with the Store Leader role. We love seeing how your past roles have prepared you to lead a high-performing team and drive results in a retail environment.
Be Specific with Achievements:Use specific examples to showcase your achievements. Whether it’s hitting sales targets or developing a successful team, we want to know how you’ve made an impact in your previous roles!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Kate Spade New York.
How to prepare for a job interview at kate spade new york
✨Know the Brand Inside Out
Before your interview, dive deep into Kate Spade New York's history, values, and product lines. Understanding their unique brand DNA will help you connect with the interviewers and demonstrate your passion for the brand.
✨Showcase Your Leadership Skills
As a Store Leader, you'll need to inspire and develop your team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, performance management, and fostering an inclusive culture.
✨Be Ready to Discuss Clienteling Strategies
Since client experience is key, think about how you can drive clienteling and omni-channel sales. Be prepared to share specific strategies you've used to enhance customer relationships and achieve KPIs in previous roles.
✨Demonstrate Your Operational Savvy
Operational excellence is crucial for this role. Brush up on your knowledge of retail operations, including cash handling and inventory management, and be ready to discuss how you've ensured compliance and efficiency in past positions.
