At a Glance
- Tasks: Lead a vibrant store team to deliver exceptional customer experiences and drive sales.
- Company: Join Kate Spade New York, a bold and optimistic global lifestyle brand.
- Benefits: Enjoy a fun work environment, career growth, and attractive employee discounts.
- Other info: Flexible schedule required; opportunities for volunteering and social events.
- Why this job: Make an impact in a creative space while celebrating diversity and inclusion.
- Qualifications: 3+ years of retail leadership experience; passion for luxury brands is a plus.
The predicted salary is between 30000 - 40000 € per year.
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. Our company name Tapestry represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse – where all of our employees, customers and stakeholders thrive.
Key Responsibilities:
- Client & Service Excellence: Model kate spade new york service behaviours and selling standards, coaching in real time to ensure a premium client experience. Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS). Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable. Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
- Leadership & Talent Development: Recruit, onboard, train, and motivate a high-performing team that reflects kate spade new york's brand values. Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations. Recognize and reward strong performance while addressing underperformance through targeted development plans. Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
- Business Ownership & Planning: Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals. Analyze selling reports and business trends to identify opportunities and implement action plans. Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
- Brand Equity & Visual Merchandising: Communicate kate spade new york's aesthetic, philosophy, and lifestyle to both team members and clients. Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows.
- Operational Excellence & Compliance: Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security. Manage scheduling and payroll within budget to maintain optimal sales floor coverage. Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving. Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication. Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.
Qualifications:
- 3+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.
- Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
- Ability to work in a fast-paced environment, Strong English language proficiency.
- Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
What Kate Spade Can Offer You:
- An inclusive, innovative, and fun working environment
- Internal mobility & career progression
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities with our Ambassador Programme
- Regular social events
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
- Attractive employee discount
- Compelling incentive programme
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Store Leader Maternity Cover in Colchester employer: kate spade new york
At Kate Spade New York, we pride ourselves on fostering an inclusive and vibrant work culture that empowers our employees to thrive as their authentic selves. As a Store Leader, you will benefit from extensive career development opportunities, a supportive team environment, and a commitment to equity and diversity, all while enjoying attractive employee discounts and engaging social events. Join us in creating extraordinary experiences for our customers and be part of a brand that celebrates individuality and community.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader Maternity Cover in Colchester
✨Tip Number 1
Get to know the brand inside out! Dive into Kate Spade's history, values, and products. When you walk into that interview, you want to show that you're not just another candidate but someone who truly understands and embodies the brand's spirit.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This can give you insider knowledge and make you stand out during the interview process.
✨Tip Number 3
Practice your clienteling skills! Since this role is all about delivering exceptional customer service, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories in your interview to showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Kate Spade family. Let’s get you that Store Leader position!
We think you need these skills to ace Store Leader Maternity Cover in Colchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the brand and how you connect with its values.
Tailor Your Experience:Make sure to highlight your relevant experience in retail leadership. We’re looking for specific examples of how you've driven sales and developed teams, so don’t hold back on those success stories!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you bring to the table. Remember, less is often more!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at kate spade new york
✨Know the Brand Inside Out
Before your interview, dive deep into Kate Spade New York's history, values, and product lines. Understanding their unique brand DNA will help you connect your experiences to their ethos and demonstrate your passion for the brand.
✨Showcase Your Leadership Skills
As a Store Leader, you'll need to inspire and manage a team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, performance management, and fostering an inclusive culture. Be ready to discuss how you can elevate the store's service environment.
✨Demonstrate Clienteling Expertise
Clienteling is key to driving sales at Kate Spade. Come prepared with strategies you've used to enhance customer relationships and boost KPIs. Share specific instances where your proactive outreach made a difference in client satisfaction and sales.
✨Be Data-Driven
Familiarise yourself with retail metrics and be ready to discuss how you've used data to inform decisions in previous roles. Highlight your experience with sales reports and how you've identified opportunities for growth, as this aligns with the business ownership aspect of the role.
