At a Glance
- Tasks: Provide 1st/2nd line IT support and troubleshoot client issues.
- Company: Growing software and IT services company in Olney, Buckinghamshire.
- Benefits: Competitive salary, private health insurance, and career progression opportunities.
- Other info: Full training provided and potential to get involved in software development.
- Why this job: Join a dynamic team and make a real impact on clients' IT needs.
- Qualifications: Interest in IT support and basic understanding of Windows and Microsoft 365.
The predicted salary is between 25000 - 30000 £ per year.
- 1st/2nd Line IT Support Engineer
- Work location: Olney, Buckinghamshire MK46 4BA
- Work hours: Monday to Friday, 9:00am to 5:30pm
- Job type: Full-time, permanent - office-based
Are you looking to grow your career in IT support?
This is a fantastic opportunity to join our client who is a growing software and IT services company based in Olney.
About the Company
They’ve recently relocated to expand their operations and take on exciting new projects that solve real business challenges for SMEs and enterprises across the UK.
What makes them different?
They believe in building lasting relationships with their clients, not just delivering a service.
Their unique all-inclusive monthly fee model makes bespoke solutions accessible to businesses of all sizes, and their "no-ticket" support philosophy means you'll work directly with clients - essentially as an extended member of their team.
They specialise in custom business management systems, seamless integrations, mobile apps, e-commerce platforms, and managed IT support that genuinely transforms how their clients operate.
The Role
Our client is look for a 1st/2nd Line IT Support Engineer to join their growing IT support department.
This is a client-facing role - you'll be providing support directly to their clients' businesses, acting as a trusted point of contact for their IT needs.
You'll get involved in a broad range of support work including general troubleshooting, hardware provisioning, Microsoft 365 administration, remote monitoring and patch management, and supporting phone systems.
No previous telecoms experience is needed - they'll provide the training you need to get up to speed on the phone system side of things.
As their IT support department is still growing, there will be times where support workload is lighter.
During those periods you'll get involved in testing and QA for their in-house software solutions, web applications, and mobile apps.
They also have a large software development team in-house, so if coding is something that interests you there is genuine potential to get involved in that side of the business over time.
Key Responsibilities
- Provide 1st line and 2nd line IT support to our clients, acting as their go-to for day-to-day IT issues
- Set up and provision hardware for client new starters and leavers including laptops, desktops, and peripherals
- Manage and administer Microsoft 365 environments including user accounts, licensing, and email
- Carry out remote monitoring and patch management across client systems
- Support and maintain client phone systems (full training provided)
- Manage endpoint protection, MFA, and other security essentials across client environments
- Maintain asset registers and documentation for client hardware and systems
- Liaise with third-party vendors and suppliers for hardware orders, ISP issues, and warranty support
- Assist with network basics including Wi Fi, switches, and general connectivity issues
- Provide testing and QA support for our in-house software solutions, web apps, and mobile apps
- Help build out IT support processes and documentation as the department grows
Essential Skills & Experience
- A genuine interest in IT support and helping people solve technical problems
- A basic understanding of Windows desktop environments and common business software
- Some familiarity with Microsoft 365 (Outlook, Teams, Share Point, admin centre)
- Comfortable communicating with clients in a friendly and professional way
- A methodical approach to troubleshooting - able to work through problems logically
- Willingness to learn new systems and technologies, including phone systems
- Good attention to detail, particularly when it comes to documentation and following processes
- A positive attitude and the ability to manage your own workload across multiple clients
Desirable Skills
- Any previous IT support experience, whether commercial, voluntary, or helping out friends and family with their tech
- Experience with remote monitoring and management (RMM) tools
- Familiarity with endpoint protection and antivirus solutions
- Some understanding of networking basics (DNS, DHCP, Wi Fi, VPNs)
- Experience with hardware setup, imaging, or asset management
- Any exposure to ticketing or documentation systems
- An interest in software development, testing, or QA
- What They Offer
- Competitive annual salary: £25,000 - £30,000
- 20 days annual leave plus bank holidays
- Comprehensive private health insurance
- Workplace pension with employer contribution
- Modern office environment
- A real career progression pathway with regular reviews
- Full training provided on phone systems and any unfamiliar technologies
- Opportunity to get involved in software testing and QA
- Potential to move into or get involved with software development over time
- Direct client interaction and relationship-building experience
- Exposure to a wide range of IT environments across different industries
1st/2nd Line IT Support Engineer in Olney employer: Kate Pexton / kpexton@consulte.co.uk +44
Join a dynamic and growing software and IT services company in Olney, where you will not only provide essential IT support but also have the opportunity to engage directly with clients, fostering meaningful relationships. With a focus on employee growth, comprehensive training, and a modern office environment, this role offers a clear pathway for career progression and the chance to explore interests in software development and QA. Enjoy competitive benefits including private health insurance and a supportive work culture that values your contributions.
Contact Details:
Kate Pexton / kpexton@consulte.co.uk +44 Recruitment Team
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We think this is how you could land 1st/2nd Line IT Support Engineer in Olney
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We think you need these skills to ace 1st/2nd Line IT Support Engineer in Olney
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kate Pexton / kpexton@consulte.co.uk +44.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kate Pexton / kpexton@consulte.co.uk +44. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kate Pexton / kpexton@consulte.co.uk +44
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
