At a Glance
- Tasks: Provide technical support and resolve issues for coffee machine customers.
- Company: Franke Coffee Systems UK Ltd., a leader in the coffee machine industry.
- Benefits: 25 days holiday, private healthcare, life insurance, and income protection.
- Other info: Opportunity for professional growth in a dynamic work environment.
- Why this job: Join a collaborative team and contribute to innovative coffee solutions.
- Qualifications: 2 years experience in coffee machines or vending, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Field Service Engineer (Birmingham)
Job Title
- Field Service Engineer (Birmingham)
- Reports
- To : Head of Field Service
- Job Type : Full-Time
About Us
Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation.
Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
Job Summary
We're looking for a Service Engineer based in Birmingham
The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required.
You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Key Responsibilities
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Highlight Technical skills gap.
- Highlight customer skills gap.
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years’ experience working in the coffee machine or vending industry
- Competent using phone and laptop
- Excellent communications skills.
- Personal integrity.
- Analysing and prioritising skills.
- Understand when to inform and when to escalate issues.
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
Why Join Us
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
Field Service Engineer (Birmingham) employer: Kate Pexton / kpexton@consulte.co.uk +44
Franke Coffee Systems UK Ltd. is an exceptional employer, offering a collaborative and innovative work environment in Birmingham for Field Service Engineers. With a strong commitment to professional growth, employees benefit from extensive development opportunities, generous holiday allowances, and comprehensive healthcare packages, making it a rewarding place to build a career in the coffee machine industry.
Contact Details:
Kate Pexton / kpexton@consulte.co.uk +44 Recruitment Team
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