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- Tasks: Manage a luxury country house, assist guests, and coordinate with cleaners and suppliers.
- Company: High-end holiday let near Berkeley, South Gloucestershire.
- Benefits: Flexible hours, competitive pay, and support from the main office.
- Why this job: Perfect for personable individuals who love hospitality and want to make guests feel welcome.
- Qualifications: Customer-facing experience in hospitality or retail; must have a car and computer.
- Other info: Invoiced role at £20 per hour plus extra for welcome pack purchases.
The predicted salary is between 20000 - 26000 £ per year.
This role is about managing the house, the cleaners, the suppliers and assisting the guests. This is a large luxury country house used as a high-end holiday let. It is near the village of Berkeley in South Gloucestershire. It will suit someone personable who is good with people and has some customer-facing experience that may be in hospitality or retail or another customer-facing role. It is flexible hours except for the check-ins which usually happen on a Friday between 3-6pm. It is supported by our main office and the house ops manager.
Requirements:
- Need to be available on Fridays 3-6pm & some hours in the week
- Available by phone for guest questions at the weekend - our office also supports
- Emails/Admin can be done any time that suits
- Own Car to get to and from the property
- Own Computer (we can provide printer, paper, ink folders as required)
Admin duties:
- Point of contact for booking confirmation from K&T
- Send out guest pre-arrival communications and answer any guest questions
- Book the cleaners
- Order laundry via the online platform to ensure we have correct in storage
- Organise compliance visits - eg boiler servicing, alarm servicing etc (we have a schedule)
- Organise maintenance and repairs as required
- Liaise with Kate & Toms about damages and replacements or any guest complaints
- Order house supplies & equipment via the office
Guest support:
- Friday check-in and meet and greet - 4-6pm *time agreed with guests*
- Welcome pack purchase and install (separate £25 to cover welcome pack)
- Available on phone over the weekend for guest questions or issues
- Call suppliers to troubleshoot any issues as required
This is an invoiced role - count up hours each week and invoice weekly £20 an hour plus an extra £25 for the welcome pack purchase. Approximate hours 10- per week Fridays Mondays. Extra hours paid for call outs.
House Manager in Ham employer: Kate and Toms
Contact Detail:
Kate and Toms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager in Ham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the hospitality industry. A personal recommendation can go a long way in landing that House Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or during interviews, let your personable side shine through. They’re looking for someone who can connect with guests and manage the house smoothly.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just wait around. Reach out directly to the hiring manager or the office to express your interest. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for those weekend calls! Since you'll be available for guest questions, think about common queries guests might have and how you’d handle them. Being ready will boost your confidence and impress your future employer.
We think you need these skills to ace House Manager in Ham
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. This role is all about managing people and creating a welcoming atmosphere, so don’t be afraid to show us how personable you are.
Highlight Relevant Experience: Make sure to mention any customer-facing experience you have, whether it’s in hospitality, retail, or another area. We’re looking for someone who can connect with guests, so share those stories that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to find. Use bullet points if it helps – we love a well-organised application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Kate and Toms
✨Know the House Inside Out
Before your interview, make sure you’re familiar with the property and its features. Research the area around Berkeley and understand what makes this luxury country house special. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
Since this role involves a lot of guest interaction, be prepared to share examples of your customer service experience. Think of specific situations where you’ve gone above and beyond for a guest or resolved a tricky issue. This will demonstrate your personable nature and ability to handle customer-facing challenges.
✨Flexibility is Key
Highlight your availability and willingness to adapt to the flexible hours required for this position. Be clear about your commitment to being available on Fridays for check-ins and how you can manage admin tasks during the week. This shows that you’re ready to meet the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about the support from the main office or how they handle guest complaints. This not only shows your interest but also helps you gauge if the role is the right fit for you.