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For Companies At a Glance
- Tasks: Lead customer implementations, translating needs into clear requirements and ensuring successful delivery.
- Company: Join Katchr, a dynamic SaaS company focused on improving client experiences.
- Benefits: Competitive salary, 25 days holiday, flexible working, and a supportive team culture.
- Why this job: Make a real impact by enhancing customer journeys and driving successful project outcomes.
- Qualifications: Experience as a Business Analyst in SaaS, with strong understanding of law firm operations.
- Other info: Collaborative environment with opportunities for professional growth and development.
The predicted salary is between 50000 - 60000 £ per year.
As a Business Analyst at Katchr, you will be a key owner of customer implementation activity. You'll work closely with customers and internal teams to translate agreed needs into clear requirements, guide delivery through to completion, and ensure the final solution meets expectations. You will sit within our Customer Onboarding function, acting as the primary client contact during implementations and migrations. This role is central to improving consistency, quality, and predictability of delivery across the Katchr customer base.
What the day to day looks like
- Requirements & Business Rules: Own the definition of customer requirements and business rules for each implementation. Translate customer needs into clear, structured documentation that can be delivered by technical teams. Define and agree reporting logic, calculations, configuration, and data behaviour. Ensure requirements are explicit, agreed with the customer, technically feasible within Katchr, clearly understood by the developers, and remain aligned as requirements evolve during delivery. This part of the role requires a strong understanding of law firm workflows, legal finance, and how operational data is structured and reported.
- Implementation & Delivery Ownership: Act as the client-facing lead throughout the implementation phase. Own delivery plans, priorities, and timelines for assigned customers. Run regular implementation calls and provide clear progress updates. Coordinate internal delivery activity across BI, engineering, and technical teams. Proactively manage risks, dependencies, and delivery challenges. Serve as the escalation point for customers during implementation. You are accountable for delivery outcomes, even though build activity is completed by specialist teams.
- Scope Control & Change Management: Maintain a clear boundary between agreed scope and new requests. Identify when additional requirements should be handled as Change Requests. Lead clear, pragmatic conversations with customers about impact on timelines and effort. Protect delivery focus while maintaining strong, trusted customer relationships.
- Data Migration, Validation & Release Readiness: Support and coordinate PMS migrations and data-led implementations. Work with customers, PMS vendors, and Katchr engineers on data mapping and reconciliation, validation and acceptance criteria, testing and issue resolution. Ensure solutions are accurate, fit for purpose, and ready for release. Support post-go-live validation where required.
What we're looking for
- Experience & Capability: Proven experience as a Business Analyst in a SaaS, data, or systems-led environment. Hands-on involvement in system implementations and/or data migrations. Comfortable owning long-running, client-facing delivery projects. Able to work confidently with technical teams without needing to code.
- Domain & Technical Understanding: Strong understanding of law firm operations, including Practice Management Systems. Comfortable working with system configuration, data structures, and reporting logic. Able to discuss workflows, constraints, and trade-offs with both customers and engineers.
- Delivery Mindset: Structured, organised, and detail-oriented. Confident running customer calls and managing expectations. Calm and credible under pressure. Clear, concise communicator in both writing and conversation.
Where you'll work
You'll spend time in our Huddersfield hub during onboarding, particularly early on, to build product knowledge and relationships. Beyond that, we support flexible working.
What we value
Katchr people are CACTI: Customer Focused · Authentic · Collaborative · Transparent · Improvers. Our Katchr Values were selected based on real talent within the team and real examples of the work they do - and we're always driving ways to celebrate and reward these great stories. This role is critical to delivering those values during the most sensitive phase of the customer journey.
What you'll get from us
Salary £50,000 - £60,000, 25 days holiday plus
Senior Business Analyst employer: Katchr
Contact Detail:
Katchr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Business Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to business analysis. We suggest doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve successfully managed client expectations or navigated delivery challenges. We want to see how you can bring value to Katchr!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Business Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Business Analyst role. Highlight your experience with customer implementations and data migrations, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would communicate with customers and internal teams. We love a good storyteller!
Highlight Relevant Experience: Don’t forget to mention any hands-on experience you have with SaaS environments or law firm operations. We’re keen on seeing how your background fits into our world, so make those experiences pop in your application!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Katchr
✨Know Your Stuff
Make sure you have a solid understanding of law firm operations and Practice Management Systems. Brush up on your knowledge of data structures and reporting logic, as you'll need to discuss these with both customers and technical teams during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed client-facing delivery projects or handled system implementations. Highlight how you’ve translated customer needs into clear requirements and how you’ve navigated challenges during delivery.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since this role requires strong communication skills, be ready to demonstrate how you can manage expectations and provide updates effectively, just like you would in a real implementation scenario.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to scope control and change management. Think about how you would handle additional requests from clients while maintaining delivery focus, and be prepared to discuss your approach to managing risks and dependencies.
