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- Tasks: Provide a patient-focused booking service for Endoscopy procedures.
- Company: Join the Great Western Hospitals NHS Foundation Trust team.
- Benefits: Competitive salary, full training, and a supportive work environment.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSE English and Maths or equivalent; customer service experience preferred.
- Other info: Full-time permanent role with excellent career progression opportunities.
The predicted salary is between 24937 - 26598 £ per year.
We are looking to recruit a Band 3 Booking Clerk to join our Endoscopy Team here at the Great Western Hospital. The successful candidate will provide a patient-centred and focused, accurate and efficient booking service for Endoscopy procedures, in line with Trust Values of working together to provide the best service whilst putting the patient first. This requires a sound knowledge of the Endoscopy booking system and booking protocols with an in-depth knowledge of the procedures undertaken. Full training is given which will involve an induction period. Once trained a confident approach is expected in using your own judgement to prioritise requests in accordance with trust guidelines, and within national and regional targets.
Main duties of the job:
- Ensure that all patients requiring appointments are booked appropriately and communicate and negotiate with patients and relatives, on the telephone, in person and in writing, making certain that the procedure is booked with patient agreement.
- Take responsibility for prioritising incoming requests and ensuring that they are booked accurately and according to urgency, thus ensuring maximum utilisation of resources available. This will often involve on-the-spot decision making.
- Highlight any capacity and demand issues to the Endoscopy Booking Team Leader.
- Have a full understanding of the examination preparations ensuring the correct information and instructions are given to the patient concerning patient preparation prior to the procedure, special instructions regarding patient medication in defined patient groups.
About Us:
Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Job responsibilities:
To provide a patient-centred and focused, accurate and efficient booking service for Endoscopy procedures, in line with Trust Values of working together to provide the best service whilst putting the patient first. This requires a sound knowledge of the Endoscopy booking system and booking protocols with an in-depth knowledge of the procedures undertaken. Full training is given which will involve an induction period.
Person Specification:
Essential Qualifications:
- GCSE English and Maths or equivalent
- NVQ or equivalent in Customer Service or Administration
Desirable Qualifications:
- NVQ or equivalent in Customer Service or Administration
- Previous training in/use of Trust in-house systems, such as Medway
Essential Experience:
- Working in a customer/patient care environment
- Experience working under pressure or to meet targets/deadlines
- Administration experience
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Specialist Booking Clerk for Endoscopy in Swindon employer: Katalysysts Consulting
Contact Detail:
Katalysysts Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Booking Clerk for Endoscopy in Swindon
✨Tip Number 1
Get to know the Endoscopy department! Research the procedures and the booking system. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with patients and their families, being able to convey information clearly and empathetically is key. Role-play scenarios with friends or family to build confidence.
✨Tip Number 3
Network with current employees at Great Western Hospital. Reach out on LinkedIn or attend local healthcare events. They can provide insider tips and might even refer you for the position!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our STAR values.
We think you need these skills to ace Specialist Booking Clerk for Endoscopy in Swindon
Some tips for your application 🫡
Know the Role: Before you start your application, make sure you understand what a Specialist Booking Clerk for Endoscopy does. Familiarise yourself with the booking system and procedures so you can highlight your relevant experience.
Tailor Your CV: When applying, tweak your CV to reflect the skills and experiences that match the job description. Use keywords from the posting to show we’re on the same page about what you bring to the table.
Craft a Personal Statement: In your cover letter, share why you’re passionate about patient care and how you embody our STAR values. This is your chance to show us your personality and commitment to providing excellent service.
Apply Through Our Website: Make sure to submit your application through our official website. It’s the best way to ensure your application gets to the right people and shows you’re serious about joining our team!
How to prepare for a job interview at Katalysysts Consulting
✨Know Your Stuff
Make sure you have a solid understanding of the Endoscopy booking system and protocols. Brush up on the procedures involved, as this will show your commitment and readiness to take on the role.
✨Practice Patient Communication
Since you'll be dealing with patients and their families, practice how you communicate important information clearly and empathetically. Role-playing common scenarios can help you feel more confident during the interview.
✨Show Your Decision-Making Skills
Be prepared to discuss how you would prioritise requests and make decisions under pressure. Think of examples from your past experience where you had to make quick, effective choices.
✨Embrace the STAR Values
Familiarise yourself with the Trust's STAR values: Service, Teamwork, Ambition, and Respect. Be ready to share how you embody these values in your work, as they are central to the role and the organisation.