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- Tasks: Support patient flow by managing records, booking appointments, and coordinating discharges.
- Company: Join a dedicated healthcare team focused on community service and patient care.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a real difference in patients' lives while developing essential administrative skills.
- Qualifications: Strong communication skills and ability to handle multiple tasks under pressure.
- Other info: Embrace our STAR values: Service, Teamwork, Ambition, and Respect.
The predicted salary is between 24000 - 36000 £ per year.
The Ward Clerk provides essential administrative and reception support to ensure smooth patient flow within the ward. This role involves managing patient records, updating electronic systems, booking appointments, and coordinating discharge processes.
- Answer calls, greet visitors, maintain case notes, handle correspondence, and support ward staff with accurate data entry and documentation.
- Act as the first point of contact at the ward reception for patients, visitors, and staff.
- Answer telephone calls, manage queries, transfer calls, and take messages.
- Maintain accurate patient administration systems, including admissions, discharges, transfers, and referrals.
- Manage and file patient case notes and liaise with health records.
- Keep admission and discharge books and daily ward lists up to date.
- Welcome visitors and provide ward information leaflets.
- Handle patient property and valuables, including liaising with Bereavement Services and Security.
- Sort and distribute correspondence and post within the ward.
- Maintain the notes trolley and ensure it is stocked and clean for ward rounds.
- Report maintenance issues to the Trusts works department.
- Attend ward meetings and take minutes when required.
- Book patient transport for discharge and ensure criteria are met.
- Request follow-up appointments and ensure discharge summaries are completed within 24 hours.
- Participate in daily whiteboard meetings and update patient data regularly.
- Order stock and manage supplies according to Trust finance procedures.
- Handle sensitive information confidentially and assist distressed service users calmly.
- Cover other wards or areas as needed and undertake any other duties appropriate to the grade.
Qualifications and Skills
- Strong communication skills to interact effectively with patients, relatives, and healthcare professionals.
- Ability to work independently and manage multiple tasks under pressure.
- Excellent IT and administrative skills, good telephone manner, and ability to handle confidential information.
Values
Our STAR values Service, Teamwork, Ambition and Respect are a guiding principle, driving us towards our vision of delivering great joined up services to our local community.
Patient Coordinator / Ward Clerk in Swindon employer: Katalysysts Consulting
Contact Detail:
Katalysysts Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator / Ward Clerk in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work as Patient Coordinators or Ward Clerks. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient coordination and administrative tasks. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or scenarios where you’ve excelled in communication and multitasking. This will help you stand out during interviews and demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Patient Coordinator / Ward Clerk in Swindon
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your strong communication and IT skills in your application. We want to see how you can manage multiple tasks under pressure, so give us examples of when you've done this before!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the responsibilities and values mentioned in the job description. Show us how you embody our STAR values: Service, Teamwork, Ambition, and Respect.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Katalysysts Consulting
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Coordinator / Ward Clerk. Familiarise yourself with tasks like managing patient records and coordinating discharge processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples of how you've effectively interacted with patients, relatives, or healthcare professionals in the past. Think about situations where you had to handle sensitive information or manage queries calmly, as these will resonate well with the interviewers.
✨Demonstrate Your IT Proficiency
As a Patient Coordinator, you'll be using electronic systems for data entry and patient management. Brush up on your IT skills and be ready to discuss any relevant software you've used before. If you have experience with specific healthcare systems, mention them to give yourself an edge.
✨Emphasise Teamwork and Respect
Align your answers with the organisation's STAR values: Service, Teamwork, Ambition, and Respect. Share examples of how you've worked collaboratively in a team and respected confidentiality when dealing with sensitive information. This will show that you fit well with their culture and values.
