Dental Receptionist - Salisbury Great Western Hospitals NHS Foundation Trust

Dental Receptionist Band 3 – This role is offered on a part time basis of 30 hours per week.

An exciting opportunity has arisen to work with the Community Dental Service for Wiltshire and Swindon at our Salisbury Site. This is a substantive, part time post.

The post holder will be required to undertake a full range of reception duties including:

1. Dealing with patients
2. Making appointments
3. Providing information
4. Payment processing and banking
5. General office administration

Experience of general administration work is essential, along with good communication and organisational skills. Experience of a Dental IT system would be an advantage, but training will be given to the suitable candidate. Good IT skills are essential.

The post holder may be required to cover other sites within the service, so transport is essential. This role will also require some weekend and bank holiday working for the Community Dental Out of Hours Service.

The post holder will work as part of a front line team to deliver high quality services to public and staff. Responsibilities include:

1. Arranging appointments and providing information to patients.
2. Handling payments and maintaining accurate records of transactions.
3. Providing administrative support to members of the Dental Service Management Team.

This role requires travel to all 4 sites of the service throughout Wiltshire as required. The post holder will be required to work to a flexible shift pattern which will include weekend and bank holiday working.

Our STAR values are at the heart of everything we do:

1. Service: We will put our patients first.
2. Teamwork: We will work together.
3. Ambition: We will aspire to provide the best service.
4. Respect: We will act with integrity.

Key Responsibilities:

1. Process and administer face to face, written, answer-phone and telephone enquiries.
2. Provide information and advice about dental services for unregistered patients.
3. Handle sensitive personal, social and medical information in accordance with relevant legislation.
4. Administer dental charges, calculate fees, and handle patient payments.
5. Maintain and operate the appointments system and collate performance data.
6. Communicate with Dental Laboratories and liaise with other health care professionals.
7. Co-ordinate arrangements for domiciliary visits and clinics.
8. Mentor new staff as required.
9. Travel to other sites as required and participate in the weekend and Out of Hours Rota.
10. Ensure safe, tidy, and welcoming waiting and reception areas.
11. Provide general clerical support including typing correspondence and maintaining records.

This advert closes on Tuesday 17 Dec 2024.

Proud member of the Disability Confident employer scheme

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

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