At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues for a dynamic team.
- Company: Join Katalyst Data Management, a leader in subsurface data solutions.
- Benefits: Enjoy competitive pay, benefits, and opportunities for professional growth.
- Other info: Active role with great career advancement potential and a supportive team culture.
- Why this job: Make a real impact by supporting cutting-edge technology in a collaborative environment.
- Qualifications: Technical qualification or experience in IT support, with skills in Windows and Linux.
The predicted salary is between 24300 - 29700 £ per year.
Join the dynamic and collaborative team at Katalyst Data Management (KDM)! KDM is seeking an IT Support Technician in Sevenoaks, Kent, UK to provide hands-on technical support to employees and operational teams across Katalyst’s UK locations. This is an exciting opportunity to support reliable local technology operations while collaborating with global IT teams to resolve complex technical issues.
Located in Sevenoaks, Kent, UK. Full-Time Position, Monday through Friday, 9:00 a.m. to 5:30 p.m.
The Company
Katalyst Data Management (KDM) provides end-to-end subsurface data management solutions for the oil and gas industry. Our offering covers the spectrum of data management - from data capture and verification, to data storage and organization, to marketing data online. Our industry’s leading data management services cater to companies of all sizes, including the largest oil and gas companies in the world. KDM’s web-based iGlass platform is the premier data management platform in the industry and provides data accessibility, security, and disaster recovery. Innovation and commitment has enabled KDM to provide excellence in both technology and service quality.
Key Responsibilities and Accountabilities
The IT Support Technician reports to the Director, Information Technology and provides hands-on technical support to employees and operational teams across Katalyst’s UK locations, including Sevenoaks and Sittingbourne. This position is responsible for diagnosing and resolving hardware, software, network connectivity, user access, and infrastructure-related issues to ensure the effective and reliable operation of local technology systems. The successful candidate will collaborate with global IT support teams to escalate and coordinate the resolution of complex technical issues when necessary.
Key Tasks:
- Troubleshoot and resolve hardware issues involving workstations, laptops, printers, peripherals, and related equipment.
- Resolve user access and login issues, including VPN, virtual machine access, locked accounts, password resets, and related support requests.
- Install, configure, update, and support software and operating systems on Windows and Linux machines.
- Troubleshoot local and wide-area network issues, including internet and intranet connectivity, Wi-Fi, VPN links between Sevenoaks, Sittingbourne, Tananger, and connectivity with other Katalyst locations.
- Provide on-site desktop, hardware, and end-user support at the Sittingbourne and Sevenoaks offices as required.
- Support and maintain server, backup, and general IT infrastructure equipment.
- Administer user accounts, permissions, and basic Active Directory and Microsoft 365 tasks.
- Maintain accurate records of IT assets, support requests, troubleshooting steps, and resolutions.
- Provide hands-on support to the global Hardware team in resolving issues involving magnetic tape drive systems.
Supervisory Responsibilities:
This role does not include supervisory responsibilities.
Skills:
- Proficiency supporting Linux and Windows operating systems.
- Working knowledge of basic networking concepts and network-connected components, including servers, PCs, disk trays, tape drives, USB drives, barcode scanners, and related devices.
- Experience installing, configuring, and upgrading software on Windows and Linux systems.
- Familiarity with command-line tools and instruction sets in both Linux and Windows environments.
- Proficiency with Microsoft Office applications, particularly Excel and Word.
- Ability to work independently across multiple sites, prioritise support requests, and resolve issues with minimal supervision.
- Strong communication, customer service, and problem-solving skills when supporting end users and coordinating with internal IT teams.
- Full, valid driving licence and willingness to travel between Sevenoaks and Sittingbourne as required.
Work Environment:
This position operates in a professional office environment across the Sevenoaks and Sittingbourne locations. The role routinely utilises standard office equipment, including computers, telephones, printers, and photocopiers, and may also provide support for enterprise IT infrastructure such as firewalls, network switches, UPS units, network cabling, copper and fibre optic connections, and related systems. This position must be comfortable working with technology hardware and infrastructure components and be able to assess equipment power requirements to ensure compatibility with local 220-240V electrical supply standards.
Physical Demands:
This is an active, hands-on role that requires the IT Support Technician to spend a significant portion of the day standing and moving. The position may involve short bursts of physically demanding activity, such as lifting and relocating computer equipment or navigating stairs. On occasion, tasks may require working in confined or elevated spaces, including under raised computer room floors or above drop ceilings.
Position Type and Expected Hours of Work:
This is a full-time role, and as such, the IT Support Technician is eligible to participate in the regional benefits programme available to Katalyst employees. Core working hours are Monday through Friday, from 9:00 a.m. to 5:30 p.m. Additional hours, including occasional night, weekend, and holiday work, may be required to fulfil job responsibilities and support operational needs.
Travel:
Occasional movement of IT equipment and travel between office locations may be required to support business operations and project needs. Travel may include visits to sites and offices throughout the United Kingdom and Norway, depending on business requirements. Mileage for authorised offsite meetings, site visits, or business-related errands will be reimbursed at the applicable regional rate.
Required Education and Experience:
- Technical qualification in an IT-related discipline, or equivalent hands-on technical support experience.
- Experience providing desktop, infrastructure, or end-user IT support across multiple sites is preferred.
- Experience supporting Windows, Linux, Microsoft 365, basic networking, and hardware troubleshooting is highly valued.
- Working proficiency in English.
IT Support Technician in Sevenoaks employer: Katalyst Data Management
Katalyst Data Management (KDM) is an exceptional employer, offering a collaborative work culture that fosters innovation and professional growth. Located in the picturesque town of Sevenoaks, Kent, employees benefit from a supportive environment with opportunities to engage with global IT teams, ensuring a dynamic and rewarding career path. With a focus on employee well-being and a comprehensive benefits programme, KDM is dedicated to creating a fulfilling workplace for its IT Support Technicians.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Sevenoaks
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Katalyst Data Management values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Katalyst Data Management might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Katalyst Data Management!
✨Direct Apply to Katalyst Data Management
Let's not forget to apply directly through the Katalyst Data Management website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Sevenoaks
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Katalyst Data Management.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Katalyst Data Management. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Katalyst Data Management
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
