Retail Operations Manager

We are supporting a longstanding client of ours, who have the most wonderful team. They are on the hunt for a Retail Operations Manager. Their Operations Managers play an essential role in delivering customer experience across my clients stores – driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets. Responsibilities * Overseeing the store operations to maximise profitable sales and growth * Take the lead in creating a great place to work for everyone, whilst allowing your team the opportunity to develop. * Sparking your team's passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience * Working closely with our central support teams, maintaining excellent communication to improve our business * Ensuring all health & safety regulations are carried out across the store, whilst caring for employee and customer welfare * Take a lead in ensuring audit controls are in place, maintaining company best practice and coaching the whole team on good governance * Monitor and maintain full stock management process across the store, from goods in to strong visual merchandising * Act as deputy to the General Manager in their absence * As a member of the senior management team, you will also have duty manager responsibilities including key holder duties Who They are looking for * You’ll bring operations expertise with experience of retail operations management * Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working * A proven ability to manage stock controls and strict adherence to health & safety regulations * Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment * Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements * Positivity managing change, you'll lead the team through each season with care and motivation to deliver the best * Can demonstrate our values at all times – we're one team getting better everyday