Ecommerce Trading Manager

My client is a fantastic Retail brand who holds exceptional values. They are recruiting for an Ecommerce Trading Manager on a 12 months fixed term contract. The role is offered on a hybrid basis with 2/3 days working from home.

The Ecommerce Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies.

Role responsibilities

1. Trading & Merchandising

• Develop and execute online trading strategies to maximise revenue and profitability.
• Set up and optimise products listings, categories, filters and search results to aid discoverability.
• Work with buying teams to implement pricing strategies (pricing, promotions, discounts) to drive sales.
• Manage stock availability and work with buying and supply chain teams to ensure appropriate stock utilisation.

2. Digital Marketing & Promotions

• Work across the business to plan and execute seasonal campaigns, flash sales, and discount strategies.
• Collaborate with marketing teams on paid ads (PPC), SEO, and email marketing to drive quality traffic.
• Utilise A/B testing to optimize landing pages, CTAs, and product placements.

3. Performance Analysis & Reporting

• Monitor KPIs (sales, conversion rate, AOV, bounce rate, ROI etc) using Google Analytics and other tools.
• Provide weekly/monthly trading reports with actionable insights across categories and channels.
• Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience.

4. Customer Experience Optimization

• Work with technical and product teams to ensure website responsiveness on all channels
• Implement personalisation and user generated content (recommendation engines, retargeting, social proof, reviews).
• Work with UX/UI teams to enhance site navigation and product displays.

5. Team Leadership

• Manage a small team
• Delegate tasks effectively, ensuring deadlines and performance targets are met.
• Train and coach junior team members on ecommerce best practice, providing direct, honest and constructive feedback.
• Create a positive and engaged team through recognition and inspiring others to achieve.

6. Cross-Functional Collaboration

• Liaise with buying, marketing, supply chain and technical teams to align on stock, promotions, and site updates.
• Foster collaboration between marketing, design, and tech teams for seamless execution.
• Coordinate with customer service to resolve customer pain points.

Skills & Qualifications:

• 4+ years in e-commerce, online trading, or digital merchandising.
• 1+ years of team management (or project leadership) experience.
• Strong analytical skills (Google Analytics, Excel, Power BI, or similar).
• Knowledge of digital merchandising tools.
• Understanding of CRO (Conversion Rate Optimization) techniques.

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