At a Glance
- Tasks: Guide patients through life-changing cosmetic surgery procedures and provide exceptional customer service.
- Company: Join Birmingham's leading plastic surgery day clinic, Kat & Co.
- Benefits: Earn a competitive salary with commission, plus flexible working options.
- Other info: Full training provided; great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: Dynamic personality and excellent communication skills; experience in sales is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Dynamic personality? Sales-savvy? Passion for cosmetic surgery? Earn very competitively while guiding patients through life-changing procedures at our Birmingham Hospital.
Key information:
- Base location: Kat & Co - 20 Calthorpe Road, Birmingham, B15 1RP
- Remote working: phone & email based
- OTE: very competitive (base salary + commission package based on bookings)
Previous experience within a Cosmetic Surgery / Private Healthcare role is desirable. Full training will be provided.
About Kat & Co:
Kat & Co is Birmingham's leading plastic surgery day clinic. Our purpose-built Cosmetic Surgery and Aesthetic Clinic is located on Calthorpe Road, within the heart of the Edgbaston Medical Quarter, Birmingham. We offer a range of services including surgical and non-surgical treatments. In 2025, Kat & Co became part of Pall Mall Medical, a leading hospital and medical facility in the North West with exciting growth plans for the future. Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient-centric private healthcare provider in the north-west, by providing our patients with the best possible care, treatment and outcomes.
The role:
It’s an exciting time for us, we are growing quickly and engaging more patients (customers). We are looking for a dynamic, tenacious and customer-service & sales orientated person to become our next Cosmetic Surgery Patient Coordinator. Kat & Co provide a wide range of procedures & treatments including: breast augmentation, breast reduction, abdominoplasty (tummy tuck), rhinoplasty and much more. As we plan to continue the growth of our cosmetic surgery activity, we are looking for someone new to join the team.
The key to success:
- Excellent interpersonal & customer service skills – our Surgical Patient coordinators play a crucial role in the decision-making process for our patients. Coordinators need to build a strong rapport with patients, based on trust, empathy and helpfulness.
- Strong organisational and planning skills with excellent attention to detail – there are lots of steps a Coordinator must go through for our patients: payments, consent forms, pre-op assessments, surgeon notes and more.
- Tenacity, creative problem-solving and a relentless "can-do" attitude – our team bend over backwards to help our patients. This is why we get so many 5-star reviews – we truly go the extra mile.
- Empathy and listening skills – many patients opt for surgery because they suffer from low-confidence or they are in pain. It is crucial for the coordinator to be able to work with the patients to understand the desired outcome of surgery and what is the best way to help them achieve it.
- Willingness to work flexibly in and out of hours, including weekends. Many patients have busy day jobs and the best time to discuss dates and quotes (and secure the booking) is in the evening or over the weekend.
- Excellent communication skills (written & verbal).
- Ability to follow procedure and be a team player.
Bonus skills:
- Demonstrable sales skills – ideally in a high ticket / considered-buying cycle B2C environment (for example beauty, hospitality, travel & tourism, etc).
- Social media fanatic – a lot of enquiries come via Facebook or Instagram. Coordinators who can turn a simple message into a consultation are likely to have a much higher conversion rate.
- Previous experience of cosmetic surgery either as a client or a patient coordinator – whilst we will provide full training on all procedures & protocols, patients tend to relate very well to coordinators who have been through the journey already.
Good luck! We hope to meet you soon.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits: On-site parking, Work from home
Application question(s):
- Q1) Where are you working now and why are you looking for a new opportunity?
- Q2) What makes you want to join Kat & Co / Pall Mall?
- Q3) How flexible can you be in terms of hours?
- Q4) We are looking to embed the first ever Coordinator into Kat & Co. We need someone positive, pro-active and hungry. How does this align to you and your experiences?
- Q5) What is your cosmetic surgery experience? (if any). And, what do you expect a patient considering cosmetic surgery would want and need from a coordinator?
Work Location: Remote
Cosmetic Surgery Sales Advisor employer: Kat & Co / Pall Mall
At Kat & Co, we pride ourselves on being Birmingham's leading plastic surgery day clinic, offering a vibrant work culture that fosters personal growth and development. Our team enjoys competitive earnings through a base salary plus commission, alongside the flexibility of remote working, allowing you to manage your time effectively while making a meaningful impact in patients' lives. Join us in our mission to provide exceptional care and be part of a rapidly growing organisation that values empathy, creativity, and a customer-centric approach.
StudySmarter Expert Advice🤫
We think this is how you could land Cosmetic Surgery Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Kat & Co and their services so you can chat confidently about what they offer. This shows you're genuinely interested and ready to engage with potential patients.
✨Tip Number 2
Practice your pitch! You’ll need to sell yourself just like you’d sell a procedure. Think about how your skills align with the role and be ready to share examples of how you've helped customers in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or chats, send a quick thank-you note. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Cosmetic Surgery Sales Advisor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for cosmetic surgery shine through! We want to see that you genuinely care about helping patients on their journey. Share any personal experiences or insights that connect you to the field.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Cosmetic Surgery Patient Coordinator. Use keywords from the job description to show us you understand what we're looking for!
Be Personable:Since this role is all about building rapport with patients, your written application should reflect your personality. Don’t be afraid to inject a bit of your own flair into your writing – we love a dazzling personality!
Follow Up:After submitting your application through our website, consider sending a follow-up email. It shows initiative and keeps you on our radar. Plus, it’s a great chance to reiterate your excitement about the opportunity!
How to prepare for a job interview at Kat & Co / Pall Mall
✨Know Your Stuff
Before the interview, dive deep into the world of cosmetic surgery. Familiarise yourself with common procedures like breast augmentations and tummy tucks. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Show Off Your People Skills
As a Cosmetic Surgery Patient Coordinator, you'll need to build rapport with patients. Practice your interpersonal skills by engaging in mock conversations. Think about how you can empathise with patients and address their concerns effectively.
✨Be Ready to Talk Sales
Since this role is sales-focused, prepare to discuss your previous sales experiences. Highlight any successes you've had in building relationships and closing deals, especially in high-ticket environments. This will demonstrate your ability to drive bookings.
✨Flexibility is Key
The job requires flexibility in working hours, so be prepared to discuss your availability. Think about how you can manage your time effectively to accommodate patient needs, especially during evenings and weekends. Show that you're ready to go the extra mile!
