Rent Collections Officer

Rent Collection Officer Monday – Friday, 9:15 AM – 5:30 PM £25,000 – £35,000 per annum Finchley (travel across London required) About the Role A long-established and respected property management company is seeking a Rent Collection Officer to join their proactive and supportive rents team. This is a fantastic opportunity for someone who enjoys working directly with tenants, resolving issues, and supporting individuals in maintaining successful tenancies. In this role, you will be responsible for collecting rent, managing tenant relationships, and providing guidance on housing benefits, including Universal Credit. You will regularly travel to meet tenants in person, so a full UK driver’s license is essential. Key Responsibilities * Rent Collection: Monitor and collect rent payments, ensuring tenant accounts are up to date. * Tenant Engagement: Visit tenants to build relationships, resolve issues, and encourage timely payments. * Benefit Support: Help tenants understand and manage housing benefits, including Universal Credit. * Document Verification: Check and process rent-related documentation accurately. * Compliance: Ensure all actions comply with housing regulations and internal policies. * Travel: Visit tenants at various locations as part of day-to-day duties. Requirements * Full UK driver’s license & transport is essential * Good understanding of housing benefits and universal credit is ideal * Experience within property management would be ideal * Excellent communication skills * Happy to travel across London to meet with clients What’s on offer: * Free parking * Hours 9.15 am – 5.30 pm * Free parking * Extensive career progression