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For Companies At a Glance
- Tasks: Provide first-line technical support and troubleshoot hardware, software, and network issues.
- Company: io is a global payment solution provider based in Abu Dhabi, simplifying transactions worldwide.
- Benefits: Enjoy a competitive salary, professional development opportunities, and career growth in a tech-driven environment.
- Why this job: Join a dynamic team, enhance your IT skills, and make a real impact on business operations.
- Qualifications: Strong IT support knowledge, hands-on experience with Windows/macOS, and proficiency in Microsoft 365 or similar platforms.
The predicted salary is between 30000 - 42000 £ per year.
io is a leading global payment solution provider, headquartered in the Abu Dhabi Global Market (ADGM). Our platform empowers businesses to seamlessly connect with customers worldwide, enabling them to accept payments in local currencies and through preferred payment methods.
Our mission is to simplify global transactions and help businesses break borders, fostering growth and expansion. We are seeking a skilled and proactive On-Site IT Support Technician to provide first-line technical support to employees across our UK-based offices. As the primary IT contact, you will troubleshoot and resolve hardware, software, and network-related issues, ensuring minimal downtime and optimal productivity for all users.
On-Site Hardware and Software Support:
Diagnose and resolve hardware issues, including desktops, laptops, printers, network devices, monitors, and large screens.
Install, configure, and maintain software applications and operating systems (Windows, macOS).
Provide mobile device support and maintenance.
Network Support:
Build, maintain, and troubleshoot simple office networks and related equipment.
Address network connectivity issues, including Wi-Fi and Ethernet troubleshooting.
Configure and maintain network devices such as routers, switches, and access points.
User Support:
Assist with account setup, password resets, and permissions management.
Provide user training and guidance on IT systems, including Microsoft 365 and Intune (or other MDM platforms).
Deliver friendly, professional, and efficient IT support services.
Remote Support:
Use remote support tools to diagnose and resolve technical issues efficiently.
Assist remote employees with troubleshooting their IT environments.
Strong understanding of IT support principles and best practices.
Hands-on experience with Windows and macOS operating systems.
Proficiency with Microsoft 365, Intune, or similar MDM platforms.
Expertise in troubleshooting hardware and software issues.
Familiarity with common IT applications, network infrastructure, and protocols.
Competitive salary and benefits package.
Opportunities for professional development and IT certifications.
Career growth within a dynamic and tech-driven organization.
Technician (Technical Support Technician) employer: Kasha
Contact Detail:
Kasha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician (Technical Support Technician)
✨Tip Number 1
Familiarize yourself with the specific hardware and software mentioned in the job description, such as Windows, macOS, and Microsoft 365. Having hands-on experience with these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to network connectivity and device support. Being able to demonstrate your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with remote support tools. Since the role involves assisting remote employees, showcasing your familiarity with these tools can highlight your adaptability and technical proficiency.
✨Tip Number 4
Emphasize your customer service skills during the interview. The role requires delivering friendly and professional IT support, so be ready to share examples of how you've successfully assisted users in the past.
We think you need these skills to ace Technician (Technical Support Technician)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technician position. Highlight the key responsibilities and required skills, such as troubleshooting hardware and software issues, and ensure you address these in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT support. Include specific examples of how you've resolved technical issues, supported users, and maintained networks. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention your familiarity with Windows, macOS, and Microsoft 365, and explain how your skills align with the company's mission to simplify global transactions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Kasha
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with Windows and macOS operating systems. Highlight specific examples of how you've diagnosed and resolved hardware and software issues in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical technical scenarios. Practice articulating your thought process for troubleshooting network connectivity issues or user support challenges.
✨Familiarize Yourself with IT Support Tools
Make sure you know about remote support tools and how they work. Being able to explain how you've used these tools to assist users remotely will show your readiness for the role.
✨Emphasize Communication Skills
Since you'll be providing support to employees, it's crucial to demonstrate your ability to communicate technical information clearly and effectively. Share examples of how you've trained users or provided guidance on IT systems.
