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- Tasks: Provide top-notch support to customers via email, chat, and phone.
- Company: Join Kasha, a global platform empowering small business owners and freelancers.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a mission-driven team enhancing customer experiences in fintech.
- Qualifications: 3+ years in customer service; tech-savvy and passionate about helping others.
- Other info: Perfect for students seeking part-time work with a dynamic company.
Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
As a Customer Service Agent, you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Uphold company policies and ensure compliance with security and financial regulations.
Experience:
- 3+ years in customer service, preferably in a SaaS or fintech environment.
- Passion for helping customers and delivering great experiences.
- Tech-Savvy: Ability to quickly learn and navigate customer support tools and software.
- Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.).
- Understanding of fintech products, digital payments, or financial regulations.
- Multilingual skills for supporting global customers.
Competitive salary and benefits package. Opportunities for professional growth and development.
Part Time Evening and Weekends Customer Care Assistant employer: Kasha
Contact Detail:
Kasha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant
✨Tip Number 1
Familiarise yourself with Kasha's platform and the services it offers. Understanding the tools and features will help you answer customer queries more effectively and demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a SaaS or fintech context. Be prepared to discuss specific scenarios where you've successfully resolved customer issues, as this will showcase your experience and problem-solving abilities.
✨Tip Number 3
Highlight any experience you have with customer service platforms like Zendesk or Intercom. Being tech-savvy is crucial for this role, so mentioning your familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
If you speak multiple languages, make sure to emphasise this in your conversations. Kasha serves a global customer base, and your language skills could be a significant asset in providing excellent support to diverse clients.
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service, especially in SaaS or fintech environments.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3+ years of customer service experience. Mention specific tools you've used, like Zendesk or Intercom, and any multilingual skills that could benefit the role.
Show Your Passion: Express your enthusiasm for helping customers and delivering great experiences. Use examples from your past roles where you went above and beyond to assist customers.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kasha
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to delivering great experiences.
✨Familiarise Yourself with the Tools
Since the role requires using customer service platforms like Zendesk or Intercom, take some time to familiarise yourself with these tools. Mentioning your experience or knowledge of these platforms in the interview can give you an edge over other candidates.
✨Understand Fintech Basics
Brush up on your understanding of fintech products and digital payments. Being able to discuss these topics confidently will show that you are not only tech-savvy but also knowledgeable about the industry, which is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer service situations. Practising your responses to common scenarios can help you articulate your problem-solving skills and approach to customer care effectively.
