Part Time Evening and Weekends Customer Care Assistant

Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
As a Customer Service Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
Respond promptly and professionally to customer inquiries via email, chat, and phone.
Maintain accurate and detailed records of customer interactions in the CRM system.
Uphold company policies and ensure compliance with security and financial regulations.
Ensure compliance with data security and financial regulations.

Experience: 3+ years in customer service, preferably in a SaaS or fintech environment.
✔️ Passion for helping customers and delivering great experiences.
✔️ Tech-Savvy: Ability to quickly learn and navigate customer support tools and software.
✔️ The role is open for students and part-time.

Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.).
Understanding of fintech products, digital payments, or financial regulations.
Multilingual skills for supporting global customers.

Competitive salary and benefits package.
Opportunities for professional growth and development.