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- Tasks: Provide top-notch support to customers via email, chat, and phone.
- Company: Join Kasha, a global platform empowering small business owners and freelancers.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a mission-driven team enhancing customer experiences in fintech.
- Qualifications: 3+ years in customer service; tech-savvy and passionate about helping others.
- Other info: Perfect for students seeking part-time work with a dynamic company.
Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
As a Customer Service Agent, you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Uphold company policies and ensure compliance with security and financial regulations.
Experience:
- 3+ years in customer service, preferably in a SaaS or fintech environment.
- Passion for helping customers and delivering great experiences.
- Tech-Savvy: Ability to quickly learn and navigate customer support tools and software.
- Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.).
- Understanding of fintech products, digital payments, or financial regulations.
- Multilingual skills for supporting global customers.
Competitive salary and benefits package. Opportunities for professional growth and development.
Part Time Evening and Weekends Customer Care Assistant employer: Kasha
Contact Detail:
Kasha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant
✨Tip Number 1
Familiarise yourself with Kasha's platform and the services it offers. Understanding the ins and outs of the tools and features will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a SaaS or fintech context. Be prepared to discuss specific scenarios where you've successfully resolved customer issues, as this will showcase your experience and problem-solving abilities.
✨Tip Number 3
Highlight any experience you have with customer service platforms like Zendesk or Intercom. Being tech-savvy is crucial for this role, so mentioning your familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
If you speak multiple languages, make sure to emphasise this in your discussions. Kasha serves a global customer base, and your multilingual skills could be a significant asset in providing excellent support to diverse customers.
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in SaaS or fintech environments. Emphasise any specific tools you've used, like Zendesk or Intercom, to show you're tech-savvy.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and delivering great experiences. Mention how your skills align with Kasha's mission to empower small business owners and solopreneurs.
Showcase Multilingual Skills: If you speak multiple languages, make sure to highlight this in your application. Kasha values multilingual skills for supporting their global customer base, so this could set you apart from other candidates.
Demonstrate Compliance Knowledge: Mention any experience or understanding you have regarding data security and financial regulations. This is crucial for the role, and demonstrating your knowledge can strengthen your application.
How to prepare for a job interview at Kasha
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to delivering great experiences.
✨Familiarise Yourself with the Tools
Since the role requires using customer service platforms like Zendesk or Intercom, take some time to familiarise yourself with these tools. Mention any relevant experience you have with similar software, as it shows you're tech-savvy and ready to hit the ground running.
✨Understand Fintech Basics
Brush up on your knowledge of fintech products and digital payments. Being able to discuss these topics confidently will show that you understand the industry and can effectively assist customers with their inquiries related to financial regulations.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Prepare by thinking through common issues that might arise in a SaaS environment and how you would resolve them. This will help you showcase your problem-solving skills and proactive approach.
