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- Tasks: Provide top-notch support to customers via email, chat, and phone.
- Company: Kasha empowers small business owners with an all-in-one platform for growth.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional development.
- Why this job: Join a dynamic team focused on enhancing customer experiences in a tech-savvy environment.
- Qualifications: 3+ years in customer service, preferably in SaaS or fintech; tech-savvy and multilingual skills are a plus.
- Other info: Part-time role open to students, perfect for balancing work and studies.
Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
As a Customer Service Agent, you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Uphold company policies and ensure compliance with security and financial regulations.
Experience:
- 3+ years in customer service, preferably in a SaaS or fintech environment.
- Passion for helping customers and delivering great experiences.
- Tech-Savvy: Ability to quickly learn and navigate customer support tools and software.
- Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.).
- Understanding of fintech products, digital payments, or financial regulations.
- Multilingual skills for supporting global customers.
Competitive salary and benefits package. Opportunities for professional growth and development.
Evening Customer Service Centre Advisor (Part Time) employer: Kasha
Contact Detail:
Kasha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with Kasha's platform and the services they offer. Understanding their all-in-one tool will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of customer service best practices, especially in a SaaS or fintech context. Being able to discuss specific scenarios where you've enhanced customer experiences will set you apart during interviews.
✨Tip Number 3
Showcase your tech-savviness by being prepared to discuss any customer support tools you've used in the past. Mentioning platforms like Zendesk or Intercom can highlight your readiness for the role.
✨Tip Number 4
If you have multilingual skills, make sure to emphasise them. This can be a significant advantage when supporting Kasha's global customer base, so be ready to share examples of how you've used these skills in previous roles.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in SaaS or fintech environments. Emphasise any specific tools you've used, like Zendesk or Intercom, to show you're tech-savvy.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and delivering great experiences. Mention how your skills align with Kasha's mission to empower small business owners and solopreneurs.
Showcase Multilingual Skills: If you speak multiple languages, make sure to highlight this in your application. Kasha supports global customers, so demonstrating your ability to communicate in different languages can set you apart.
Prepare for the Interview: Research common customer service scenarios and think about how you would handle them. Be ready to discuss your previous experiences and how they relate to the responsibilities of the role at Kasha.
How to prepare for a job interview at Kasha
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to delivering great experiences.
✨Familiarise Yourself with the Tools
Since the role requires tech-savviness, take some time to research and familiarise yourself with common customer service platforms like Zendesk or Intercom. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Understand Fintech Basics
Brush up on your knowledge of fintech products and digital payments. Understanding the industry will not only help you answer questions more effectively but also show that you're genuinely interested in the field and the company's mission.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer issues. Prepare by thinking through potential challenges you might face in the role and how you would resolve them, ensuring you highlight your problem-solving skills.
