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- Tasks: Provide top-notch support to customers via email, chat, and phone.
- Company: Kasha empowers small business owners with an all-in-one platform for growth.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional development.
- Why this job: Join a dynamic team focused on enhancing customer experiences in a tech-savvy environment.
- Qualifications: 3+ years in customer service, preferably in SaaS or fintech; tech-savvy and multilingual skills are a plus.
- Other info: Part-time role perfect for students looking to gain valuable experience.
Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
As a Customer Service Agent, you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Uphold company policies and ensure compliance with security and financial regulations.
- Ensure compliance with data security and financial regulations.
Experience:
- 3+ years in customer service, preferably in a SaaS or fintech environment.
- Passion for helping customers and delivering great experiences.
- Tech-Savvy: Ability to quickly learn and navigate customer support tools and software.
- Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.).
- Understanding of fintech products, digital payments, or financial regulations.
- Multilingual skills for supporting global customers.
Competitive salary and benefits package. Opportunities for professional growth and development.
Evening Customer Service Centre Advisor (Part Time) employer: Kasha
Contact Detail:
Kasha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with Kasha's platform and the services they offer. Understanding their products will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in a SaaS or fintech context. Be prepared to discuss specific scenarios where you've successfully resolved customer issues, as this will showcase your experience and problem-solving abilities.
✨Tip Number 3
If you have experience with customer service platforms like Zendesk or Intercom, be ready to talk about it. Highlighting your familiarity with these tools can set you apart from other candidates and show that you can hit the ground running.
✨Tip Number 4
Since the role involves supporting global customers, if you speak multiple languages, make sure to mention this. It can be a significant advantage and demonstrates your ability to connect with a diverse customer base.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your relevant experience in customer service, especially in SaaS or fintech environments.
Tailor Your CV: Customise your CV to reflect your experience in customer service. Emphasise your tech-savviness and any familiarity with customer service platforms like Zendesk or Intercom.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers. Mention specific examples of how you've enhanced customer experiences in previous roles.
Highlight Multilingual Skills: If you speak multiple languages, make sure to highlight this in your application. This is particularly valuable for supporting global customers and can set you apart from other candidates.
How to prepare for a job interview at Kasha
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to delivering great experiences.
✨Familiarise Yourself with the Tools
Since the role requires experience with customer service platforms like Zendesk or Intercom, take some time to research these tools before your interview. Being able to discuss how you've used similar software in the past will show that you're tech-savvy and ready to hit the ground running.
✨Understand Fintech Basics
Brush up on your knowledge of fintech products and digital payments. Being able to speak confidently about these topics will not only impress the interviewer but also show that you understand the industry and can relate to the customers you'll be assisting.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think through potential challenges you might face in the role and prepare thoughtful responses that highlight your problem-solving skills and ability to maintain professionalism under pressure.
