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For Companies At a Glance
- Tasks: Provide top-notch support to customers via email, chat, and phone.
- Company: Kasha empowers small business owners with an all-in-one platform for growth.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional development.
- Why this job: Join a dynamic team focused on enhancing customer experiences in a tech-savvy environment.
- Qualifications: 3+ years in customer service, preferably in SaaS or fintech; tech-savvy and multilingual skills are a plus.
- Other info: Part-time role perfect for students looking to gain valuable experience.
Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
As a Customer Service Agent, you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Uphold company policies and ensure compliance with security and financial regulations.
Experience:
- 3+ years in customer service, preferably in a SaaS or fintech environment.
- Passion for helping customers and delivering great experiences.
- Tech-Savvy: Ability to quickly learn and navigate customer support tools and software.
- Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.).
- Understanding of fintech products, digital payments, or financial regulations.
- Multilingual skills for supporting global customers.
Competitive salary and benefits package. Opportunities for professional growth and development.
Contact Detail:
Kasha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with Kasha's platform and the services they offer. Understanding their all-in-one tool will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of customer service best practices, especially in a SaaS or fintech context. Being able to discuss specific scenarios where you've enhanced customer experiences will set you apart during any discussions.
✨Tip Number 3
Showcase your tech-savviness by mentioning any customer support tools you've used before, like Zendesk or Intercom. If you can, try to get hands-on experience with these platforms to speak confidently about them.
✨Tip Number 4
If you're multilingual, highlight this skill! Being able to support global customers is a huge asset, so be ready to discuss your language abilities and how they can benefit Kasha's diverse clientele.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your experience in customer service, especially in SaaS or fintech environments.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3+ years of customer service experience. Mention specific tools you've used, like Zendesk or Intercom, and any relevant achievements that demonstrate your ability to enhance customer experiences.
Showcase Your Tech-Savviness: Since the role requires navigating customer support tools, mention any technical skills or software you are familiar with. Provide examples of how you've quickly learned new systems in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for helping customers. Use this opportunity to explain why you're interested in working for Kasha and how you can contribute to their mission of empowering small business owners.
How to prepare for a job interview at Kasha
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to delivering great experiences.
✨Familiarise Yourself with the Tools
Since the role requires experience with customer service platforms like Zendesk or Intercom, take some time to familiarise yourself with these tools. Mentioning your knowledge of these platforms in the interview can set you apart from other candidates.
✨Understand Fintech Basics
Brush up on your understanding of fintech products and digital payments. Being able to discuss these topics confidently will show that you are not only tech-savvy but also genuinely interested in the industry, which is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer service situations. Practising your responses to common scenarios can help you articulate your problem-solving skills and approach to customer interactions effectively.
