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- Tasks: Provide top-notch support to customers via email, chat, and phone.
- Company: Join Kasha, a global platform empowering small business owners and freelancers.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a mission-driven team enhancing customer experiences in fintech.
- Qualifications: 3+ years in customer service; tech-savvy and passionate about helping others.
- Other info: Part-time role open to students; multilingual skills are a plus.
Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
As a Customer Service Agent, you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Uphold company policies and ensure compliance with security and financial regulations.
Experience:
- 3+ years in customer service, preferably in a SaaS or fintech environment.
- Passion for helping customers and delivering great experiences.
- Tech-Savvy: Ability to quickly learn and navigate customer support tools and software.
- Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.).
- Understanding of fintech products, digital payments, or financial regulations.
- Multilingual skills for supporting global customers.
Competitive salary and benefits package. Opportunities for professional growth and development.
Locations
Contact Detail:
Kasha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with Kasha's platform and the services they offer. Understanding their all-in-one tool will help you answer customer queries more effectively and demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Brush up on your knowledge of customer service best practices, especially in a SaaS or fintech context. Being able to discuss specific scenarios where you've successfully resolved customer issues can set you apart from other candidates.
✨Tip Number 3
Showcase your tech-savviness by being prepared to discuss various customer service platforms like Zendesk or Intercom. If you have experience with these tools, be ready to share how you've used them to enhance customer interactions.
✨Tip Number 4
If you speak multiple languages, highlight this skill! Kasha serves a global customer base, and your ability to communicate in different languages can be a significant advantage in providing excellent customer support.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your relevant experience in customer service, especially in SaaS or fintech environments.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise your customer service experience, tech-savviness, and any familiarity with customer service platforms like Zendesk or Intercom.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to enhance their experience. Mention specific examples of how you've resolved customer issues in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Kasha
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to delivering great experiences.
✨Familiarise Yourself with the Tools
Since the role requires experience with customer service platforms like Zendesk or Intercom, take some time to familiarise yourself with these tools. Mentioning your familiarity or willingness to learn can set you apart from other candidates.
✨Understand Fintech Basics
Brush up on your knowledge of fintech products and digital payments. Being able to discuss these topics confidently will show that you understand the industry and can effectively support customers with their inquiries.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer service situations. Practising your responses to common scenarios can help you articulate your problem-solving skills and approach to customer interactions.
