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- Tasks: Provide top-notch support to customers via email, chat, and phone.
- Company: Join Kasha, a global platform empowering small business owners and freelancers.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a mission-driven team enhancing customer experiences in fintech.
- Qualifications: 3+ years in customer service; tech-savvy and multilingual skills preferred.
- Other info: Perfect for students seeking part-time work with real impact.
Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
As a Customer Service Agent, you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Uphold company policies and ensure compliance with security and financial regulations.
- Ensure compliance with data security and financial regulations.
Experience: 3+ years in customer service, preferably in a SaaS or fintech environment.
- Passion for helping customers and delivering great experiences.
- Tech-Savvy: Ability to quickly learn and navigate customer support tools and software.
- The role is open for students and part-time.
- Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.).
- Understanding of fintech products, digital payments, or financial regulations.
- Multilingual skills for supporting global customers.
Competitive salary and benefits package. Opportunities for professional growth and development.
Locations
Evening Customer Service Centre Advisor (Part Time) employer: Kasha
Contact Detail:
Kasha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with Kasha's platform and the services they offer. Understanding their all-in-one tool will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of customer service best practices, especially in a SaaS or fintech context. Being able to discuss specific scenarios where you've enhanced customer experiences will set you apart during any discussions.
✨Tip Number 3
Showcase your tech-savviness by being prepared to discuss various customer support tools like Zendesk or Intercom. Mentioning your experience with these platforms can highlight your ability to adapt quickly to Kasha's systems.
✨Tip Number 4
If you have multilingual skills, make sure to emphasise them. Kasha supports global customers, and your ability to communicate in multiple languages could be a significant advantage in providing excellent customer service.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your relevant experience in customer service, especially in SaaS or fintech environments.
Tailor Your CV: Customise your CV to reflect your experience in customer service. Emphasise your tech-savviness and any familiarity with customer service platforms like Zendesk or Intercom.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers. Mention specific examples of how you've enhanced customer experiences in previous roles.
Highlight Multilingual Skills: If you have multilingual skills, make sure to highlight them in your application. This is particularly valuable for supporting global customers and can set you apart from other candidates.
How to prepare for a job interview at Kasha
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to delivering great experiences.
✨Familiarise Yourself with the Tools
Since the role requires experience with customer service platforms like Zendesk or Intercom, take some time to familiarise yourself with these tools. Mentioning your knowledge of these platforms in the interview can set you apart from other candidates.
✨Understand Fintech Basics
Brush up on your understanding of fintech products and digital payments. Being able to discuss these topics confidently will show that you are not only tech-savvy but also genuinely interested in the industry, which is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer service situations. Practising your responses to common scenarios can help you articulate your problem-solving skills and approach to customer interactions effectively.
