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- Tasks: Provide top-notch support to customers via email, chat, and phone.
- Company: Kasha empowers small business owners with an all-in-one platform for growth.
- Benefits: Enjoy a competitive salary, professional development, and a collaborative work environment.
- Why this job: Join a dynamic team focused on enhancing customer experiences in a fast-paced industry.
- Qualifications: 3+ years in customer service, excellent communication, and problem-solving skills required.
- Other info: Part-time roles available, perfect for students looking to gain experience.
The predicted salary is between 28800 - 48000 £ per year.
Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
As a Customer Service Agent, you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
Key Responsibilities- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Troubleshoot product-related issues and escalate complex cases to the technical team.
- Guide customers through product features, onboarding, and best practices.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Escalate complex issues to the appropriate team while ensuring timely follow-ups.
- Identify common customer pain points and provide feedback to improve products and processes.
- Uphold company policies and ensure compliance with security and financial regulations.
- Monitor and prioritize customer tickets based on urgency and business impact.
- Collaborate with internal teams (Product, Engineering, Sales) to resolve customer issues.
- Assist with customer education initiatives, such as FAQs and knowledge base updates.
- Ensure compliance with data security and financial regulations.
- Experience: 3+ years in customer service, preferably in a SaaS or fintech environment.
- Customer-Centric Mindset: Passion for helping customers and delivering great experiences.
- Excellent Communication Skills: Strong verbal and written skills with a professional tone.
- Problem-Solving Ability: Ability to think critically and resolve customer concerns effectively.
- Attention to Detail: Ability to document interactions accurately and follow procedures.
- Adaptability: Comfortable working in a fast-paced, evolving industry.
- Tech-Savvy: Ability to quickly learn and navigate customer support tools and software.
- The role is open for students and part-time.
- Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.).
- Understanding of fintech products, digital payments, or financial regulations.
- Multilingual skills for supporting global customers.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
Customer Service Representative (Newport) employer: Kasha
Contact Detail:
Kasha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Newport)
✨Tip Number 1
Familiarise yourself with Kasha's platform and the services it offers. Understanding the ins and outs of the product will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising how to convey information clearly and professionally can set you apart, as this role requires excellent verbal and written communication.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your critical thinking skills and adaptability, which are key for this position.
✨Tip Number 4
If you have experience with customer service platforms like Zendesk or Intercom, be sure to mention it. Familiarity with these tools can give you an edge, as they are often used in customer support roles.
We think you need these skills to ace Customer Service Representative (Newport)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer service, especially in a SaaS or fintech environment.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to detail your achievements and responsibilities in previous roles, focusing on your problem-solving abilities and communication skills.
Write a Strong Cover Letter: In your cover letter, express your passion for helping customers and your understanding of the company's mission. Mention specific examples of how you've enhanced customer experiences in the past and how you can contribute to Kasha's goals.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Representative role.
How to prepare for a job interview at Kasha
✨Showcase Your Customer-Centric Mindset
During the interview, emphasise your passion for helping customers. Share specific examples of how you've gone above and beyond to enhance customer experiences in previous roles.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss challenging customer scenarios you've faced and how you resolved them. This will highlight your critical thinking and ability to handle complex issues effectively.
✨Familiarise Yourself with Kasha's Products
Research Kasha's platform and its features before the interview. Understanding their offerings will allow you to speak confidently about how you can assist customers with product navigation and troubleshooting.
✨Highlight Your Tech-Savviness
Since the role requires navigating customer support tools, mention any experience you have with platforms like Zendesk or Intercom. If you're familiar with fintech products, be sure to bring that up as well.
