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- Tasks: Provide top-notch support to customers via email, chat, and phone.
- Company: Join Kasha, a global platform empowering small business owners and freelancers.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a mission-driven team enhancing customer experiences in fintech.
- Qualifications: 3+ years in customer service; tech-savvy and passionate about helping others.
- Other info: Perfect for students seeking part-time work with a dynamic company.
Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
As a Customer Service Agent, you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Uphold company policies and ensure compliance with security and financial regulations.
Experience:
- 3+ years in customer service, preferably in a SaaS or fintech environment.
- Passion for helping customers and delivering great experiences.
- Tech-Savvy: Ability to quickly learn and navigate customer support tools and software.
- Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.).
- Understanding of fintech products, digital payments, or financial regulations.
- Multilingual skills for supporting global customers.
Competitive salary and benefits package. Opportunities for professional growth and development.
Customer Service Advisor - Part Time - Evening & Weekends employer: Kasha
Contact Detail:
Kasha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time - Evening & Weekends
✨Tip Number 1
Familiarise yourself with Kasha's platform and the services they offer. Understanding their all-in-one tool will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of customer service platforms like Zendesk or Intercom. Being tech-savvy is crucial for this role, so showing that you're comfortable with these tools can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in fintech or SaaS environments during your conversations. This will show that you understand the specific challenges and needs of customers in these sectors.
✨Tip Number 4
If you speak multiple languages, make sure to mention this when you engage with us. Multilingual skills are a huge asset for supporting global customers and can significantly enhance your application.
We think you need these skills to ace Customer Service Advisor - Part Time - Evening & Weekends
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in SaaS or fintech environments. Emphasise any specific tools you've used, like Zendesk or Intercom, to show you're tech-savvy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to enhance their experience. Mention specific examples of how you've resolved customer issues in the past.
Highlight Multilingual Skills: If you speak multiple languages, be sure to mention this in your application. Kasha values multilingual skills for supporting their global customer base, so this could set you apart from other candidates.
Showcase Your Tech Skills: In your application, include any experience you have with customer support tools and software. Highlight your ability to quickly learn new technologies, as this is crucial for the role.
How to prepare for a job interview at Kasha
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to delivering great experiences.
✨Familiarise Yourself with the Tools
Since the role requires navigating customer support tools like Zendesk or Intercom, take some time to familiarise yourself with these platforms. Mentioning your experience or knowledge of these tools in the interview can set you apart from other candidates.
✨Understand Fintech Basics
Brush up on your understanding of fintech products and digital payments. Being able to discuss these topics confidently will show that you are not only tech-savvy but also knowledgeable about the industry, which is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult customer interactions. Prepare by thinking of past situations where you successfully resolved issues, and be ready to explain your thought process during those moments.
