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- Tasks: Provide top-notch support to customers via email, chat, and phone.
- Company: Join Kasha, a global platform empowering small business owners and freelancers.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a mission-driven team enhancing customer experiences in fintech.
- Qualifications: 3+ years in customer service; tech-savvy and passionate about helping others.
- Other info: Perfect for students seeking part-time work with a dynamic company.
Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
As a Customer Service Agent, you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Uphold company policies and ensure compliance with security and financial regulations.
Experience:
- 3+ years in customer service, preferably in a SaaS or fintech environment.
- Passion for helping customers and delivering great experiences.
- Tech-Savvy: Ability to quickly learn and navigate customer support tools and software.
- Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.).
- Understanding of fintech products, digital payments, or financial regulations.
- Multilingual skills for supporting global customers.
Competitive salary and benefits package. Opportunities for professional growth and development.
Customer Service Advisor - Part Time - Evening & Weekends employer: Kasha
Contact Detail:
Kasha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time - Evening & Weekends
✨Tip Number 1
Familiarise yourself with Kasha's platform and the services they offer. Understanding their all-in-one tool will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of customer service platforms like Zendesk or Intercom. Being able to discuss your experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 3
Highlight any experience you have in fintech or SaaS environments. This will set you apart from other candidates and show that you understand the specific challenges and needs of customers in this sector.
✨Tip Number 4
Prepare to showcase your problem-solving skills. Think of examples where you've successfully resolved customer issues in the past, as this will demonstrate your ability to enhance the customer experience at Kasha.
We think you need these skills to ace Customer Service Advisor - Part Time - Evening & Weekends
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in SaaS or fintech environments. Emphasise any specific tools you've used, like Zendesk or Intercom, to show you're tech-savvy.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and delivering great experiences. Mention how your skills align with Kasha's mission to empower small business owners and freelancers.
Showcase Multilingual Skills: If you have multilingual skills, be sure to highlight them in your application. This is particularly valuable for supporting Kasha's global customer base.
Demonstrate Compliance Knowledge: Mention any experience or understanding you have regarding compliance with data security and financial regulations. This will show that you are aware of the importance of these aspects in customer service.
How to prepare for a job interview at Kasha
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your past experiences where you went above and beyond to resolve customer issues, as this will demonstrate your commitment to delivering great experiences.
✨Familiarise Yourself with the Tools
Since the role requires using customer service platforms like Zendesk or Intercom, take some time to familiarise yourself with these tools before the interview. Being able to discuss your experience with similar software will show that you're tech-savvy and ready to hit the ground running.
✨Understand Fintech Basics
Brush up on your knowledge of fintech products and digital payments. Understanding the industry will not only help you answer questions more effectively but also allow you to engage in meaningful conversations about Kasha's offerings and how they can benefit customers.
✨Prepare for Scenario-Based Questions
Expect to be asked scenario-based questions that assess your problem-solving skills. Prepare by thinking of situations where you successfully handled difficult customer interactions, and be ready to explain your thought process and the outcome.
