At a Glance
- Tasks: Manage repairs, oversee contractors, and ensure high-quality maintenance services.
- Company: Leading social housing provider focused on customer satisfaction.
- Benefits: Competitive salary, generous leave, pension contributions, and professional development.
- Other info: Dynamic role with opportunities for growth and skill development.
- Why this job: Make a real difference in people's homes while developing your career.
- Qualifications: HND in Building Construction or related field; experience in repairs management.
A leading social housing provider is seeking an experienced Repairs Officer to join their growing Maintenance team. This is a key role in ensuring high-quality, customer-focused repairs and maintenance services across their housing stock.
As an integral part of the repairs and maintenance function, you will oversee day-to-day management of contracted repairs, drive service improvements, and ensure homes are safe, well maintained and delivered to a consistently high standard.
The Role- Manage the daily performance of external repairs contractors, ensuring high-quality, timely and cost-effective delivery.
- Undertake surveys on properties, specify works, raise orders and monitor progress through to completion.
- Provide strong budget oversight, using data and insight to drive value for money and continuous improvement.
- Carry out pre and post-inspections, health & safety audits and quality checks to ensure compliance and high standards across all works.
- Support the delivery of an efficient repairs service, contributing to strategic planning and operational improvements.
- Handle complaints, legal disrepair matters and enquiries professionally, ensuring positive outcomes for customers.
- Prepare estimates, valuations and documentation, and support contract meetings and negotiations.
- Manage and develop an Apprentice Surveyor, promoting high performance and professional growth.
- Contribute to maintaining a best-in-class repairs service, helping to achieve top-quartile performance across key metrics.
- Take part in an out-of-hours management rota (including some weekend work).
- Strong organisational skills with the ability to manage a busy, reactive workload.
- Excellent communication skills and the ability to build productive contractor and internal relationships.
- Experience managing repairs or voids services within a social housing or similar environment.
- A solid understanding of building construction, repairs and maintenance.
- Experience in performance management, service improvement and budget oversight.
- HND in Building Construction, Building Surveying or related discipline essential.
- Professional qualification (e.g., CIOB, RICS) desirable.
- NEBOSH Certificate or equivalent in Health & Safety desirable.
- Full UK driving licence and access to a vehicle with business-use insurance.
- Competitive salary
- 25 days annual leave, rising to 30 with service
- Generous employer-contributed pension
- Access to a reward and benefits platform
- Full training, support and tools to excel in your role
- Autonomy and trust to make decisions and shape outcomes
- Opportunities to develop transferable skills and progress internally
Repairs Officer in Stoke-on-Trent employer: Karter Thomas
As a leading social housing provider in Norfolk, we pride ourselves on fostering a supportive and dynamic work environment for our Repairs Officers. With competitive salaries, generous annual leave, and a strong focus on employee development, we empower our team to excel in their roles while making a meaningful impact in the community. Join us to be part of a culture that values collaboration, innovation, and continuous improvement, ensuring that our homes are safe and well-maintained for all residents.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Officer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in repairs and maintenance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of building construction and repairs. Be ready to discuss your experience managing contractors and how you’ve improved service delivery in past roles.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed busy workloads and ensured high-quality outcomes. This will demonstrate your ability to handle the demands of the Repairs Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Repairs Officer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Repairs Officer role. Highlight your experience in managing repairs and maintenance, and don’t forget to showcase your organisational skills and any relevant qualifications.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the job description, especially around service improvement and contractor management.
Showcase Your Communication Skills:As a Repairs Officer, communication is key. In your application, demonstrate how you've built productive relationships in previous roles. This could be through examples of handling complaints or working with contractors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Karter Thomas
✨Know Your Stuff
Make sure you brush up on your knowledge of building construction and repairs. Familiarise yourself with the specific responsibilities of a Repairs Officer, like managing contractors and overseeing budgets. This will show that you're not just interested in the role, but that you understand it inside out.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing repairs or voids services. Have specific examples ready that highlight your organisational skills and how you've improved service delivery in past roles. This will help demonstrate your capability to handle the demands of the job.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think about how you can build productive relationships with contractors and internal teams. You might even want to role-play some scenarios to get comfortable with handling complaints or negotiations.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the company’s approach to service improvements or how they measure success in their repairs team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
