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- Tasks: Manage repairs, oversee contractors, and ensure high-quality maintenance services.
- Company: Leading social housing provider focused on customer satisfaction.
- Benefits: Competitive salary, generous leave, pension contributions, and professional development.
- Why this job: Make a real difference in people's homes while developing your career.
- Qualifications: HND in Building Construction or related field; experience in repairs management.
- Other info: Dynamic role with opportunities for growth and skill development.
The predicted salary is between 44000 - 46444 £ per year.
A leading social housing provider is seeking an experienced Repairs Officer to join their growing Maintenance team. This is a key role in ensuring high-quality, customer-focused repairs and maintenance services across their housing stock.
As an integral part of the repairs and maintenance function, you will oversee day-to-day management of contracted repairs, drive service improvements, and ensure homes are safe, well maintained and delivered to a consistently high standard.
The Role- Manage the daily performance of external repairs contractors, ensuring high-quality, timely and cost-effective delivery.
- Undertake surveys on properties, specify works, raise orders and monitor progress through to completion.
- Provide strong budget oversight, using data and insight to drive value for money and continuous improvement.
- Carry out pre and post-inspections, health & safety audits and quality checks to ensure compliance and high standards across all works.
- Support the delivery of an efficient repairs service, contributing to strategic planning and operational improvements.
- Handle complaints, legal disrepair matters and enquiries professionally, ensuring positive outcomes for customers.
- Prepare estimates, valuations and documentation, and support contract meetings and negotiations.
- Manage and develop an Apprentice Surveyor, promoting high performance and professional growth.
- Contribute to maintaining a best-in-class repairs service, helping to achieve top-quartile performance across key metrics.
- Take part in an out-of-hours management rota (including some weekend work).
- Strong organisational skills with the ability to manage a busy, reactive workload.
- Excellent communication skills and the ability to build productive contractor and internal relationships.
- Experience managing repairs or voids services within a social housing or similar environment.
- A solid understanding of building construction, repairs and maintenance.
- Experience in performance management, service improvement and budget oversight.
- HND in Building Construction, Building Surveying or related discipline essential.
- Professional qualification (e.g., CIOB, RICS) desirable.
- NEBOSH Certificate or equivalent in Health & Safety desirable.
- Full UK driving licence and access to a vehicle with business-use insurance.
- Competitive salary
- 25 days annual leave, rising to 30 with service
- Generous employer-contributed pension
- Access to a reward and benefits platform
- Full training, support and tools to excel in your role
- Autonomy and trust to make decisions and shape outcomes
- Opportunities to develop transferable skills and progress internally
Repairs Officer in Cheltenham employer: Karter Thomas
Contact Detail:
Karter Thomas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Officer in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in repairs and maintenance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of building construction and repairs. Be ready to discuss how you've managed contractors and improved services in past roles. We want you to shine!
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've juggled multiple tasks and ensured timely delivery of repairs. This will demonstrate your ability to handle the busy workload.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Repairs Officer in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Officer role. Highlight your experience in managing repairs and maintenance, and don’t forget to showcase your organisational skills and any relevant qualifications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the job description and show us your passion for delivering high-quality service.
Showcase Your Communication Skills: As a Repairs Officer, communication is key. In your application, demonstrate how you've built productive relationships with contractors and internal teams. This will help us see your potential to excel in this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Karter Thomas
✨Know Your Stuff
Make sure you brush up on your knowledge of building construction and repairs. Familiarise yourself with common issues in social housing and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Organisational Skills
As a Repairs Officer, you'll need to juggle multiple tasks. Prepare examples that demonstrate your ability to manage a busy workload effectively. Think about times when you successfully prioritised tasks or improved service delivery.
✨Communicate Like a Pro
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've built relationships with contractors and internal teams to drive improvements.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling complaints or managing budgets. Think through your approach to these situations and be ready to explain your thought process and the outcomes.
