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- Tasks: Lead high-value repairs and maintenance contracts, ensuring top-notch service delivery.
- Company: Established organisation in the housing and property services sector.
- Benefits: Competitive salary, hybrid working model, and a chance to shape contract management practices.
- Other info: Opportunity for leadership and professional growth in a dynamic environment.
- Why this job: Take on a senior role with autonomy and make a real impact in contract management.
- Qualifications: Experience in managing complex contracts and strong knowledge of compliance and KPIs.
An established organisation within the housing and property services sector is seeking an experienced Senior Contract Manager to lead and oversee the delivery of high-value repairs and maintenance contracts. This is a senior role with significant responsibility for end-to-end contract service management, performance, compliance and value for money across multiple workstreams.
The Role
Reporting at a senior level, you will take full ownership of the contractual relationship with a major repairs and maintenance contractor, ensuring services are delivered in line with agreed terms, legislation, KPIs and customer expectations. You will play a key role in embedding a robust contract management framework, driving continuous improvement, and ensuring contracts are managed consistently and effectively across the wider property portfolio.
Key Responsibilities
- Lead and manage the overall performance and financial delivery of large-scale repairs and maintenance contracts
- Act as the primary point of contact for contract services, building strong working relationships with external contractors and internal stakeholders
- Oversee contract delivery from tender stage through to mobilisation, service delivery and completion
- Manage contractor performance against KPIs and SLAs, using data, audits and regular performance meetings
- Challenge costs, manage variations and disputes, and ensure strong commercial control at all times
- Monitor budgets, validate invoices and ensure correct use of Schedules of Rates to achieve best value
- Ensure all contract services comply with health & safety legislation, statutory requirements and internal policies
- Implement quality control processes, post-inspections and service failure resolutions
- Identify opportunities to improve efficiency, reduce costs and enhance service delivery without compromising quality
- Contribute to contract reviews, procurement strategies and future service planning
- Provide leadership, guidance and support to staff involved in contract and service management activities
About You
You will be a confident and commercially astute contract professional with a strong background in managing repairs, maintenance or property-related service contracts.
Essential experience includes:
- Proven experience managing large, complex contract services within housing, construction or property environments
- Strong knowledge of contract law, compliance, KPIs, SLAs and health & safety regulations
- Experience overseeing contractor performance, cost control and financial forecasting
- Ability to manage contractual negotiations, variations and disputes effectively
- Demonstrated leadership and people management capability
- Excellent stakeholder management and communication skills
Desirable:
- Professional qualification or membership (e.g. MRICS, CIOB or similar)
- Experience within social housing or working with responsive repairs, planned maintenance or compliance-related services
- Exposure to contract mobilisation, service transformation or framework implementation
What’s on Offer
- Senior, influential role with genuine autonomy over contract services
- Hybrid working model (minimum office presence required)
- Competitive salary and benefits package
- Opportunity to shape and improve contract management practices at an organisational level
Senior Contracts Manager in Worcester employer: Karter Thomas Ltd
Contact Detail:
Karter Thomas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contracts Manager in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property services sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its contract management practices. Think about how your experience aligns with their needs, especially around KPIs and compliance. We want you to shine when it comes to discussing your past successes!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've guided teams through complex contract negotiations or improved service delivery. This is your chance to demonstrate that you’re not just a manager, but a leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Senior Contracts Manager role!
We think you need these skills to ace Senior Contracts Manager in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Contracts Manager role. Highlight your experience in managing large, complex contracts and any relevant qualifications. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of your achievements in contract management and how you’ve driven improvements in past positions.
Showcase Your Skills: Don’t forget to showcase your skills in stakeholder management and communication. We’re looking for someone who can build strong relationships, so give us examples of how you've done this in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Karter Thomas Ltd
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the contracts you've managed in the past. Be ready to discuss specific examples of how you've overseen performance, compliance, and cost control. This will show your expertise and confidence in handling complex contract services.
✨Demonstrate Your Leadership Skills
As a Senior Contracts Manager, you'll need to showcase your leadership abilities. Prepare to share instances where you've guided teams or influenced stakeholders. Highlight how you've built strong relationships with contractors and internal teams to drive successful outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to contract management. Think about how you would handle disputes, manage variations, or improve service delivery. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Showcase Your Commercial Acumen
Be ready to discuss how you've challenged costs and ensured value for money in previous roles. Bring examples of how you've used data and audits to monitor contractor performance against KPIs and SLAs. This will demonstrate your ability to maintain strong commercial control.