At a Glance
- Tasks: Manage complex rent arrears and help customers find sustainable solutions.
- Company: Join a dynamic Rents Team in South-West London with a hybrid working model.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Work in a supportive environment with a focus on customer outcomes.
- Why this job: Make a real difference in people's lives by supporting them through financial challenges.
- Qualifications: Experience in income recovery and strong communication skills are essential.
We are currently recruiting for a Complex Income Recovery Officer to join a busy Rents Team in South-West London. This is an excellent opportunity for an experienced Housing Income Officer, Income Recovery Officer, Rent Recovery Officer or Housing Officer with strong experience managing complex rent arrears and debt recovery cases.
The Role
- Managing complex rent arrears and income recovery cases, including former tenancy arrears
- Working with customers to identify barriers to payment and agree appropriate repayment solutions
- Taking appropriate action to recover outstanding rent and reduce arrears
- Preparing legal documentation and progressing cases through possession proceedings
- Representing cases at court and attending possession hearings where required
- Managing sensitive and challenging customer situations professionally and effectively
- Working closely with solicitors and other internal and external stakeholders
- Providing advice and support around welfare benefits and customers' ability to pay
- Supporting tenancy sustainment and seeking positive outcomes for customers wherever possible
- Maintaining accurate case records and ensuring recovery action is progressed in line with relevant policies and procedures
About You
- Previous experience in social housing income recovery, rent arrears or debt recovery
- Experience managing complex rent arrears cases
- Knowledge of housing income recovery and possession procedures
- Experience preparing legal documentation and attending court proceedings (Essential)
- A good understanding of welfare benefits
- Experience dealing with vulnerable customers and sensitive situations
- Strong communication, negotiation and problem-solving skills
- The ability to manage a busy caseload and work effectively with a range of stakeholders
- A customer-focused but proactive approach to income recovery
If you have experience as an Income Recovery Officer, Housing Income Officer, Rent Recovery Officer, Housing Officer or similar, and are looking for your next opportunity, we would be keen to hear from you. Apply now for immediate consideration.
Rent Arrears Officer in Surbiton employer: Karter Thomas Ltd
As a Local Authority, we pride ourselves on being an excellent employer that values the contributions of our team members in making a real difference in the community. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development, particularly in the vital area of homelessness prevention. With flexible working arrangements and a commitment to employee well-being, we offer a rewarding environment for those passionate about social impact.
