Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage rent accounts and support customers in financial wellbeing.
- Company: Community-focused housing provider making a real difference.
- Benefits: Competitive salary, hybrid working, and impactful community work.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a team that supports tenancies and promotes financial inclusion.
- Qualifications: Understanding of income recovery and housing legislation.
The predicted salary is between 33000 - 33000 £ per year.
Covering Worcestershire Region
Hybrid Working (2-3 days in the office)
Salary: Up to £33,000
Full Time | Permanent
Karter Thomas is proud to be working with a respected housing provider deeply embedded within the local community to recruit a Rent Arrears Officer. This is a fantastic opportunity to join an organisation that genuinely makes a difference—supporting customers, sustaining tenancies, and promoting financial wellbeing across its communities.
The Role
Reporting to the Team Manager, you will take ownership of rent accounts and play a key role in maximising income collection while supporting customers to sustain their tenancies. You'll be responsible for managing arrears, taking appropriate legal action where necessary, and providing practical advice to customers around debt, benefits, and financial inclusion.
Key Responsibilities
- Manage rent accounts across a variety of tenures, ensuring arrears are effectively controlled
- Take appropriate action to recover debts including rent arrears, recharges and service charges
- Initiate and manage legal proceedings, including preparing court documentation and attending hearings
- Liaise with external agencies such as Local Authorities and the Department for Work and Pensions
- Provide advice and support to customers on welfare benefits, budgeting and financial inclusion
- Make referrals to specialist money advice and support services where appropriate
- Work collaboratively with internal teams to address wider tenancy issues such as safeguarding or anti-social behaviour
- Maintain accurate records and ensure all actions are completed in line with policies and procedures
About You
We are looking for someone with a strong understanding of income recovery within a social housing environment and will have strong knowledge of housing legislation and financial inclusion.
What's on Offer
- Competitive salary up to £33,000
- Hybrid working (2-3 days in the office)
- Opportunity to work for a community-focused organisation making a real impact
Apply today or contact Karter Thomas for more information.
Rent Arrears Specialist – Hybrid Role, Community Impact employer: Karter Thomas Ltd
Contact Detail:
Karter Thomas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Arrears Specialist – Hybrid Role, Community Impact
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in rent arrears or community impact roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and financial inclusion. We want you to show off your expertise and passion for helping customers sustain their tenancies!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples where you've successfully managed debts or supported customers in financial distress. Real-life stories can make you stand out.
✨Tip Number 4
Apply through our website for the best chance at landing that Rent Arrears Specialist role. We’re all about making connections and helping you find a position that truly fits your skills and values!
We think you need these skills to ace Rent Arrears Specialist – Hybrid Role, Community Impact
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Rent Arrears Specialist. Highlight your experience in income recovery and any relevant knowledge of housing legislation. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting customers and sustaining tenancies. Let us know how your skills align with our community-focused mission.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've managed rent accounts or dealt with arrears. We love seeing examples of how you've successfully navigated similar challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on this fantastic opportunity to join our team!
How to prepare for a job interview at Karter Thomas Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and income recovery. Familiarise yourself with the specific challenges faced in the Worcestershire region, as well as the financial inclusion strategies that are relevant to the role.
✨Show Your Empathy
This role is all about supporting customers, so be prepared to discuss how you've helped others in similar situations. Share examples of how you've provided practical advice or support to individuals facing financial difficulties.
✨Prepare for Legal Questions
Since you'll be managing arrears and possibly initiating legal proceedings, expect questions about your experience with court documentation and hearings. Think of specific instances where you've navigated these processes successfully.
✨Collaborative Mindset
Highlight your ability to work with internal teams and external agencies. Be ready to discuss how you've collaborated with others to tackle tenancy issues or improve customer outcomes, showcasing your teamwork skills.