At a Glance
- Tasks: Manage relationships with third party agents and handle resident queries.
- Company: Established housing association with a focus on community.
- Benefits: Flexible working hours, potential for permanent role, and onsite parking.
- Other info: Opportunity for hybrid working after initial induction.
- Why this job: Join a dynamic team and make a real difference in housing management.
- Qualifications: Experience with managing agents and strong communication skills required.
We are currently recruiting for two experienced Third Party Managing Agent Officers to join a well-established housing Association on a temporary contract for 2 months, with strong potential for permanent opportunities thereafter. This is an excellent opportunity for housing professionals with experience managing relationships with third party managing agents and a solid understanding of leasehold and service charge management.
Key Responsibilities
- Managing and responding to TPMA emails, correspondence, and resident queries
- Monitoring managing agent performance and escalating concerns where necessary
- Investigating and responding to Stage 1 complaints in line with policy and procedures
- Reviewing and challenging service charge and managing agent costs
- Raising purchase orders relating to service charge and TPMA fees
- Liaising with residents, neighbourhood colleagues, and external managing agents
- Supporting the wider housing management function
About You
To be considered, you should have:
- Previous experience working with third party managing agents
- Housing management experience or a strong understanding of the sector
- Good knowledge of leases, management agreements, and service level agreements
- Experience dealing with service charges and challenging costs where appropriate
- Strong communication and organisational skills
- The ability to manage workloads independently and prioritise effectively
Experience using NEC, MRI Communications, or Epost would be advantageous, although training can be provided.
Contract Details
- 35 hours per week
- Flexible working hours between 08:00 – 18:00 Monday to Friday
Onsite parking is available at both locations. There will be an initial office-based induction period, after which hybrid working arrangements can be discussed.
Managing Agent in Leicester employer: Karter Thomas Ltd
Join a well-established housing association that values its employees and fosters a supportive work culture. With flexible working hours, opportunities for professional growth, and a commitment to employee well-being, this role as a Managing Agent offers a meaningful chance to make a difference in the community while enjoying the benefits of hybrid working arrangements. The organisation prioritises collaboration and innovation, making it an excellent employer for those passionate about housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Managing Agent in Leicester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of leasehold and service charge management. We recommend practising common interview questions related to managing agent performance and resident queries to show you're ready to hit the ground running.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, share examples of how you've effectively liaised with residents and third-party agents. This will highlight your ability to manage relationships, which is key for this role.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Managing Agent in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous work with third party managing agents and any relevant housing management experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Managing Agent role. Mention specific examples of how you've managed relationships and tackled service charge issues in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key achievements stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Karter Thomas Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold and service charge management. Familiarise yourself with the key responsibilities listed in the job description, especially around managing agent performance and handling resident queries. This will show that you're not just interested in the role but also understand what it entails.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed relationships with third party managing agents or dealt with service charge challenges. Having these examples ready will help you demonstrate your skills and experience effectively during the interview.
✨Show Off Your Communication Skills
Since strong communication is a must for this role, practice articulating your thoughts clearly and confidently. You might even want to prepare answers to common interview questions about how you handle complaints or liaise with residents and external agents. This will help you come across as approachable and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face with managing agents, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
