Karter Thomas Ltd is seeking an experienced Complaints Manager to lead the complaints service within a housing association on an interim basis. You will oversee cases from initial contact through to resolution, including complex escalations and Housing Ombudsman involvement.
Working closely with operational teams and senior stakeholders, you will analyse complaint trends, drive service improvements and ensure compliance with the Housing Ombudsman Complaint Handling Code and consumer standards.
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Interim Housing Complaints Lead: Drive Service & Compliance employer: Karter Thomas Ltd
Join a leading housing organisation that prioritises building safety and compliance, offering a supportive work culture where your expertise will directly impact the safety of residents. With a commitment to professional development, you will have opportunities to grow within a dedicated team while contributing to meaningful projects that enhance community well-being. Located in a vibrant area, this role not only provides a competitive salary but also the chance to engage with key stakeholders and make a real difference in the lives of those you serve.
