At a Glance
- Tasks: Maximise rental income and manage rent arrears for residents.
- Company: Dynamic Housing Association focused on community support.
- Benefits: Immediate start, competitive rates, and full-time hours.
- Other info: Join a high-performing team and enjoy a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in income collection and strong communication skills.
The predicted salary is between 33991 - 33991 £ per year.
We are currently working with a Housing Association that is looking to appoint an experienced Income Officer to support their income recovery function on a short-term interim basis.
This role is ideal for someone with a strong background in rent collection, arrears management, debt recovery, or credit control within housing or a customer-focused environment.
Key Responsibilities
- Maximise rental income collection across all tenure types.
- Manage a caseload of rent arrears accounts from early intervention through to legal recovery action where necessary.
- Negotiate realistic repayment arrangements with residents and monitor agreements.
- Work closely with internal teams, local authorities, the DWP, and external support agencies.
- Provide advice and guidance on debt prevention, welfare benefits, and income maximisation.
- Support residents to sustain tenancies while reducing arrears and financial risk.
Essential Requirements
- Experience in income collection, rent arrears management, debt recovery, or credit control.
- Strong customer service and communication skills.
- Ability to manage a demanding caseload and achieve collection targets.
- Experience negotiating repayment arrangements and resolving complex cases.
- Full UK driving licence and access to a vehicle.
- Enhanced DBS Certificate registered on the Update Service, or issued within the last 12 months.
What's on Offer?
- Immediate start available.
- Full-time hours (37 per week).
- Opportunity to work within a busy Housing Association environment.
- Competitive interim rates.
- Chance to make an immediate impact within a high-performing income team
Income Officer employer: Karter Thomas Ltd
As a Local Authority, we pride ourselves on being an excellent employer that values the contributions of our team members in making a real difference in the community. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development, particularly in the vital area of homelessness prevention. With flexible working arrangements and a commitment to employee well-being, we offer a rewarding environment for those passionate about social impact.
