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For Companies At a Glance
- Tasks: Support tenants and communities by managing appointments and handling customer enquiries.
- Company: Respected housing provider with a focus on community support.
- Benefits: Gain valuable experience in housing management on a temporary contract.
- Why this job: Make a real difference in people's lives while developing your organisational skills.
- Qualifications: Strong communication skills and experience in customer service or office environments.
- Other info: Opportunity to learn about social housing issues and enhance your career.
The predicted salary is between 28800 - 43200 £ per year.
We’re working with a respected housing provider seeking a Housing Administrator to join their Housing Management team on a temporary 5-month contract. This is an excellent opportunity for someone with strong organisational and customer service skills to play a key role in supporting tenants and communities.
The Role
As a Housing Administrator, you’ll provide essential support to the Tenancy and Estates team, ensuring an efficient and effective housing management service. Your day-to-day duties will include:
- Managing appointments, estate inspections, housing surgeries and new tenant visits.
- Administering mutual exchanges, successions, tenancy assignments and permissions.
- Handling customer enquiries by phone, email and in person, providing accurate housing advice.
- Supporting Housing Officers with inspections, safe and well checks and tenancy visits.
- Maintaining housing records, data and performance information.
- Assisting with sheltered scheme reviews and wider housing projects.
- Providing general administrative support, including correspondence, reports and minute taking.
About You
We’re looking for someone who:
- Has excellent communication and interpersonal skills.
- Can effectively prioritise and manage a varied workload.
- Is confident using Microsoft Office and housing management systems.
- Has experience working in a customer service or office-based environment, ideally within housing or the public sector.
- Understands key social housing issues and their impact on residents.
A full UK driving license and the ability to travel across the district are essential.
Housing Assistant employer: Karter Thomas Ltd
Contact Detail:
Karter Thomas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your skills align with their mission, especially around customer service and community support. We want you to shine!
✨Tip Number 3
Practice common interview questions related to housing administration. Think about scenarios where you've demonstrated your organisational skills or handled customer enquiries effectively. This will help you feel more confident when it’s your turn to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in housing management.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Assistant role. Highlight your organisational and customer service skills, and don’t forget to mention any relevant experience in housing or public sector roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and communities. Be specific about how your skills align with the responsibilities listed in the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you’ve effectively handled customer enquiries in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Karter Thomas Ltd
✨Know Your Stuff
Make sure you brush up on the key social housing issues and how they affect residents. Familiarise yourself with the role of a Housing Administrator and the specific tasks mentioned in the job description. This will show that you're genuinely interested and prepared.
✨Show Off Your Skills
Highlight your organisational and customer service skills during the interview. Prepare examples from your past experiences where you've successfully managed appointments or handled customer enquiries. This will help demonstrate your capability to excel in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to housing administration and customer service. Think about how you would respond to scenarios like managing a difficult tenant or prioritising multiple tasks. This will help you feel more confident and articulate during the actual interview.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the team, the challenges they face, and their expectations for the role. This shows that you're engaged and eager to contribute to their housing management efforts.
