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- Tasks: Support housing services and improve community lives through excellent customer service.
- Company: Join a dedicated team focused on enhancing neighbourhoods and building strong partnerships.
- Benefits: Enjoy a vibrant work culture with opportunities for community impact and personal growth.
- Why this job: Make a real difference in communities while working collaboratively with passionate individuals.
- Qualifications: Excellent communication skills and a proactive mindset; experience in housing or customer service is a plus.
- Other info: Be a visible presence in the neighbourhood and engage with local stakeholders.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about making a positive difference in communities? Do you have a strong customer-focused mindset and enjoy working collaboratively to deliver impactful services? If so, we want to hear from you!
We are currently seeking a Housing Advisor to join our clients dedicated team and support the delivery of excellent housing services that align with their values and help improve the lives of their customers. This role offers a fantastic opportunity to be part of a vibrant team working to enhance neighbourhoods, build strong partnerships, and deliver services that respond to local needs.
Key Responsibilities:
- Assist in providing excellent customer service that upholds values and makes a real difference in the lives of customers.
- Work closely with the Neighbourhood Officer to ensure services meet policies and procedures and are responsive to local needs.
- Support the delivery of inclusive and effective customer involvement opportunities in neighbourhoods.
- Assist in the creation and implementation of Neighbourhood Plans, keeping customer priorities at the heart of what they do.
- Be a visible presence in the neighbourhood, conducting regular scheme inspections alongside the Neighbourhood Officer.
- Support the management of tenancy/lease terms, addressing breaches when they occur.
- Help monitor neighbourhood service contracts, such as gardening and cleaning, driving up standards and ensuring value for money.
- Engage with community groups and stakeholders to benefit customers in their neighbourhoods.
- Build and maintain effective partnerships with key stakeholders such as the police, local authority, and customers.
- Support the recruitment and involvement of the Customer Liaison Committee in service scrutiny.
- Assist in implementing improvements identified through customer satisfaction surveys and neighbourhood assessments.
- Help deliver pre-sign-up procedures, including visits to prospective customers and ensuring allocations are efficient and sustainable.
- Provide support for periodic visits to customers in managed contracts and assist in delivering events and Tenancy Committee activities.
- Support the delivery of development sites, including advertising.
The Ideal Candidate:
We are looking for someone with excellent communication skills, a proactive approach, and a passion for improving communities. You should be comfortable working as part of a team, and demonstrate a commitment to delivering customer-focused services that make a tangible difference. Experience in a housing, customer service, or community development role is desirable, as is an understanding of housing management processes and customer engagement.
To Apply: Please send your CV via this website. We look forward to hearing from you.
Housing Advisor employer: Karter Thomas Ltd
Contact Detail:
Karter Thomas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advisor
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the specific challenges and opportunities within the neighbourhood will help you demonstrate your commitment to making a positive impact during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local community events or workshops to connect with current Housing Advisors or Neighbourhood Officers, as they can provide valuable insights and potentially refer you for the position.
✨Tip Number 3
Showcase your customer service skills through real-life examples. Be prepared to discuss specific situations where you've successfully resolved issues or improved customer satisfaction, as this aligns closely with the role's responsibilities.
✨Tip Number 4
Research the organisation's values and recent initiatives. Being knowledgeable about their projects and how they engage with the community will allow you to tailor your conversation and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Housing Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing, customer service, or community development. Use specific examples that demonstrate your ability to improve communities and deliver customer-focused services.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for making a positive difference in communities. Mention how your skills align with the responsibilities of the Housing Advisor role and express your enthusiasm for working collaboratively.
Showcase Communication Skills: In both your CV and cover letter, emphasise your excellent communication skills. Provide examples of how you've effectively engaged with customers or stakeholders in previous roles, as this is crucial for the position.
Highlight Teamwork Experience: Since the role involves working closely with others, include instances where you've successfully collaborated with a team. This could be in previous jobs, volunteer work, or community projects, showcasing your proactive approach.
How to prepare for a job interview at Karter Thomas Ltd
✨Show Your Passion for Community Improvement
Make sure to express your enthusiasm for making a positive difference in communities. Share specific examples of how you've contributed to community projects or initiatives in the past, as this will resonate well with the interviewers.
✨Demonstrate Customer-Focused Mindset
Prepare to discuss your approach to customer service. Think of scenarios where you went above and beyond to meet customer needs, and be ready to explain how you prioritise customer satisfaction in your work.
✨Highlight Team Collaboration Skills
Since the role involves working closely with others, be prepared to talk about your experience in team settings. Share examples of successful collaborations and how you’ve contributed to achieving common goals.
✨Understand Housing Management Processes
Familiarise yourself with basic housing management processes and community engagement strategies. Being able to discuss these topics will show that you have a solid understanding of the role and its responsibilities.
