At a Glance
- Tasks: Manage housing services, support tenants, and ensure safe communities.
- Company: Established housing provider in Derbyshire with a supportive team.
- Benefits: Hybrid working, competitive pay, and potential contract extension.
- Other info: Immediate start available for proactive candidates.
- Why this job: Make a real difference in social housing while developing your skills.
- Qualifications: Experience in housing management and strong communication skills.
We are currently recruiting for an experienced Housing Officer to join a well-established housing provider based in Derbyshire on an initial 3-month temporary contract. This is an excellent opportunity for a proactive and customer-focused Housing Officer looking for a hybrid role with a supportive team environment and the chance to make an immediate impact within social housing services.
The Role
As a Housing Officer, you will be responsible for delivering a high-quality housing management service across a designated patch of properties. You will work closely with tenants, internal teams, and external agencies to ensure communities are safe, well-managed, and residents are fully supported.
Key Responsibilities
- Managing a caseload of tenancy and neighbourhood management issues
- Conducting tenancy audits, estate inspections, and property visits
- Handling anti-social behaviour (ASB) cases and neighbour disputes
- Supporting tenancy sustainment and vulnerable tenants
- Managing low-level rent arrears and tenancy breaches
- Working closely with safeguarding, repairs, and income teams
- Delivering excellent customer service and housing advice
- Ensuring accurate case management and record keeping
Requirements
- Previous experience working as a Housing Officer, Tenancy Officer, Neighbourhood Officer, or similar within social housing, local authority, or housing association settings
- Strong knowledge of housing management and tenancy legislation
- Experience managing ASB and tenancy-related casework
- Excellent communication and customer service skills
- Ability to manage a busy and varied workload independently
- Full UK driving licence preferred
What’s on Offer
- Hybrid working – 3 days office based
- Competitive negotiable rate
- Immediate start available
- Opportunity to work with an established housing provider
- Potential contract extension opportunities
If you are an experienced Housing Officer available for your next interim contract, we would love to hear from you. Apply today with your updated CV for immediate consideration.
Housing Officer in Derby employer: Karter Thomas Ltd
Join a well-established housing provider in Derbyshire as a Housing Officer, where you will thrive in a supportive team environment that values proactive and customer-focused individuals. Enjoy the benefits of hybrid working, competitive rates, and the opportunity to make a meaningful impact on local communities while advancing your career in social housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Derby
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. Sometimes, it's all about who you know, and a friendly nudge can lead to a great job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing management and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions related to tenancy management and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Housing Officer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Housing Officer or in similar roles. Use keywords from the job description to show that you’re a perfect fit for the position.
Showcase Your Skills:Don’t just list your responsibilities; showcase your achievements! Talk about how you’ve successfully managed ASB cases or improved tenant satisfaction in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about social housing and how your proactive approach can make a difference in the community.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s quick, easy, and ensures your application gets to us without any hiccups!
How to prepare for a job interview at Karter Thomas Ltd
✨Know Your Stuff
Make sure you brush up on housing management and tenancy legislation. Familiarise yourself with the key responsibilities of a Housing Officer, especially around managing ASB cases and supporting vulnerable tenants. This will show that you're not just interested in the role, but that you understand it inside out.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in managing tenancy issues and delivering excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how you've made an impact in past positions.
✨Ask Smart Questions
Come prepared with questions that demonstrate your interest in the role and the organisation. Ask about their approach to community engagement or how they handle tenancy sustainment. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The interviewers are looking for someone who fits into their supportive team environment, so being genuine and approachable can go a long way in making a positive impression.
