Customer and Community Engagement Lead

We are currently recruiting on behalf of our client, a registered social housing provider, who are in the market for a Customer and Community Engagement Lead.. This is a full-time role (35 hours per week) Monday – Friday and offering a hybrid working approach with 2 days working from home. Duties of the role will include: * Understanding the communities that we work in and getting to know our customers and what they want and need * Ensure the customer voice and influence is considered in the design and delivery of all services and business planning * Design, develop and facilitate innovative ways to seek the views of customers to ensure representative feedback contributing towards decision making * Take the lead in developing targeted approaches to engagement with customers who are under-represented * Interpret, analyse and collate customer feedback, summarising and presenting information to inform decision making * Understand and keep abreast of the latest thinking and regulatory requirements for customer involvement and co-creation of services and bring these to life * Maintain accurate records of participation and produce reports to demonstrate impact and outcomes * Work with individuals and groups to upskill, build capacity and source/ provide learning, training and networking * Build strong networks within the community to ensure that the organisation makes a positive contribution to the wider areas where we have homes * Be able to initiate, lead, design and deliver effective multi-partnership projects that maximise positive outcomes for our customers and communities